[asterisk-bugs] [JIRA] (ASTERISK-27373) ringinuse=no is ignored in queue using asterisk realtime

[Nicolas Tanski (JIRA)]

Nicolas Tanski created ASTERISK-27373:
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             Summary: ringinuse=no is ignored in queue using asterisk realtime
                 Key: ASTERISK-27373
                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-27373
             Project: Asterisk
          Issue Type: Bug
      Security Level: None
          Components: Applications/app_queue
    Affects Versions: 11.25.3, 11.23.1
         Environment: Debian 8 x64
            Reporter: Nicolas Tanski


Hi all,

I am having a problem with queues in Asterisk realtime, the problem happens when the call arrives in the queue.

There are 2 agents, when a new call arrives in the queue sometimes it is redirect to agent already in a call, same when there are other agent available or all agents are busy.

It looks like system are ignoring the status of the agent who received the second call, apparently ignoring the ringinuse=no settings.

As you can see from the log, the user goes in a status Ring+Inuse.

COBRANCA has 0 calls (max 15) in 'rrmemory' strategy (0s holdtime, 0s talktime), W:0, C:1, A:0, SL:0.0% within 0s
   Members:
      SIP/1009 (ringinuse disabled) (dynamic) (paused) (in call) (In use) has taken 1 calls (last was 134 secs ago)
      SIP/1016 (ringinuse disabled) (dynamic) (paused) (Ring+Inuse) has taken no calls yet
   No Callers

I have updated to Asterisk 11.25.3 and the problem happens too.

Any idea?




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