[asterisk-bugs] [JIRA] (ASTERISK-26995) Add QUEUE_FLOAT_PENALTY to app_queue

[Asterisk Team (JIRA)]

    [ https://issues.asterisk.org/jira/browse/ASTERISK-26995?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=236978#comment-236978 ] 

Asterisk Team commented on ASTERISK-26995:
------------------------------------------

Thanks for creating a report! The issue has entered the triage process. That means the issue will wait in this status until a Bug Marshal has an opportunity to review the issue. Once the issue has been reviewed you will receive comments regarding the next steps towards resolution.

A good first step is for you to review the [Asterisk Issue Guidelines|https://wiki.asterisk.org/wiki/display/AST/Asterisk+Issue+Guidelines] if you haven't already. The guidelines detail what is expected from an Asterisk issue report.

Then, if you are submitting a patch, please review the [Patch Contribution Process|https://wiki.asterisk.org/wiki/display/AST/Patch+Contribution+Process].

> Add QUEUE_FLOAT_PENALTY to app_queue
> ------------------------------------
>
>                 Key: ASTERISK-26995
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-26995
>             Project: Asterisk
>          Issue Type: New Feature
>      Security Level: None
>          Components: Applications/app_queue
>            Reporter: Steve Davies
>            Severity: Minor
>
> Addition to work alongside QUEUE_MAX_PENALTY and QUEUE_MIN_PENALTY, including extra parameter in queuerules.conf
> QUEUE_FLOAT_PENALTY example:
>   - Agent 1 has penalty 1
>   - Agent 2 has penalty 2
>   - the queue rule is set to:
>       penaltychange => 30,,,2
>   Prior to the 30 second mark, Agent 1 will take priority over Agent 2 for call distribution.
>   After 30 seconds, Agent 2's priority is bumped to 2 by the penaltychange, so both agents are treated equally.
> The parameter is named like this as lower penalty values are "floated up" to the specified level.



--
This message was sent by Atlassian JIRA
(v6.2#6252)