[asterisk-bugs] [JIRA] (ASTERISK-26907) Voicemail discarding messages

[Asterisk Team (JIRA)]

    [ https://issues.asterisk.org/jira/browse/ASTERISK-26907?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=236194#comment-236194 ] 

Asterisk Team commented on ASTERISK-26907:
------------------------------------------

Thanks for creating a report! The issue has entered the triage process. That means the issue will wait in this status until a Bug Marshal has an opportunity to review the issue. Once the issue has been reviewed you will receive comments regarding the next steps towards resolution.

A good first step is for you to review the [Asterisk Issue Guidelines|https://wiki.asterisk.org/wiki/display/AST/Asterisk+Issue+Guidelines] if you haven't already. The guidelines detail what is expected from an Asterisk issue report.

Then, if you are submitting a patch, please review the [Patch Contribution Process|https://wiki.asterisk.org/wiki/display/AST/Patch+Contribution+Process].

> Voicemail discarding messages
> -----------------------------
>
>                 Key: ASTERISK-26907
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-26907
>             Project: Asterisk
>          Issue Type: Bug
>      Security Level: None
>            Reporter: cbfs
>
> I've noticed that a system is discarding some voicemail messages without sending them to the user. I was asked by one of my clients why some messages were missing, he even called his own voicemail and left a message and never received it.
> I checked through the logs and saw this:
> [2017-02-17 07:17:32] VERBOSE[19669][C-00000183] app.c: -- x=0, open writing: /var/spool/asterisk/voicemail/default/101/tmp/DxDh3u format: wav, 0x7fda1c2eb538
> [2017-02-17 07:17:39] VERBOSE[19669][C-00000183] app.c: -- User hung up
> [2017-02-17 07:17:39] VERBOSE[19669][C-00000183] app_voicemail.c: -- Recording was 0 seconds long but needs to be at least 1 - abandoning
> The user was recording a message for 7 seconds, however app_voicemail.c seemed to think it was 0 seconds and discarded the message?
> I initially thought it might have something to do with silence detection, but the setting for Silence Threshold is actually blank. Also, I actually have a recording of the call and I can hear the user leaving a message and then hanging up.
> I have no idea why app_voicemail.c thinks the message was 0 seconds when the logs show that it started recording at 17:32 and the user hung up at 17:39.
> This server is running It's running Asterisk 11.23.1.



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