[asterisk-bugs] [JIRA] (ASTERISK-26907) Voicemail discarding messages

[cbfs (JIRA)]

cbfs created ASTERISK-26907:
-------------------------------

             Summary: Voicemail discarding messages
                 Key: ASTERISK-26907
                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-26907
             Project: Asterisk
          Issue Type: Bug
      Security Level: None
            Reporter: cbfs


I've noticed that a system is discarding some voicemail messages without sending them to the user. I was asked by one of my clients why some messages were missing, he even called his own voicemail and left a message and never received it.

I checked through the logs and saw this:
[2017-02-17 07:17:32] VERBOSE[19669][C-00000183] app.c: -- x=0, open writing: /var/spool/asterisk/voicemail/default/101/tmp/DxDh3u format: wav, 0x7fda1c2eb538
[2017-02-17 07:17:39] VERBOSE[19669][C-00000183] app.c: -- User hung up
[2017-02-17 07:17:39] VERBOSE[19669][C-00000183] app_voicemail.c: -- Recording was 0 seconds long but needs to be at least 1 - abandoning

The user was recording a message for 7 seconds, however app_voicemail.c seemed to think it was 0 seconds and discarded the message?

I initially thought it might have something to do with silence detection, but the setting for Silence Threshold is actually blank. Also, I actually have a recording of the call and I can hear the user leaving a message and then hanging up.

I have no idea why app_voicemail.c thinks the message was 0 seconds when the logs show that it started recording at 17:32 and the user hung up at 17:39.

This server is running It's running Asterisk 11.23.1.



--
This message was sent by Atlassian JIRA
(v6.2#6252)