[asterisk-bugs] [JIRA] (ASTERISK-26838) Queue - on call agent getting calls - agent status notinuse

[Asterisk Team (JIRA)]

    [ https://issues.asterisk.org/jira/browse/ASTERISK-26838?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=235563#comment-235563 ] 

Asterisk Team commented on ASTERISK-26838:
------------------------------------------

Thanks for creating a report! The issue has entered the triage process. That means the issue will wait in this status until a Bug Marshal has an opportunity to review the issue. Once the issue has been reviewed you will receive comments regarding the next steps towards resolution.

A good first step is for you to review the [Asterisk Issue Guidelines|https://wiki.asterisk.org/wiki/display/AST/Asterisk+Issue+Guidelines] if you haven't already. The guidelines detail what is expected from an Asterisk issue report.

Then, if you are submitting a patch, please review the [Patch Contribution Process|https://wiki.asterisk.org/wiki/display/AST/Patch+Contribution+Process].

> Queue - on call agent getting calls - agent status notinuse
> -----------------------------------------------------------
>
>                 Key: ASTERISK-26838
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-26838
>             Project: Asterisk
>          Issue Type: Bug
>      Security Level: None
>          Components: Applications/app_queue
>    Affects Versions: 13.8.0
>         Environment: Centos 6.3 
>            Reporter: Ali Raza
>
> Hello Guys,
> I am facing issue with Asterisk 13.8-cert4 - for agents sometimes queue status is working fine like when they are on call it shows : (in call ) (IN USE) but sometimes even the agent is on call its shows: (in call) (not in use) .. so agent are getting calls even they are busy. 
> I have tried few things but non of them work of me .. like ASTERISK-26621.
> I haven't tried ASTERISK-26299 but its specifically for local channels so i dont think it will work in my case.
> Example: 
> SIP/1*1231 with penalty 1 (ringinuse disabled) (dynamic) (in call) (In use) has taken 12 calls (last was 472 secs ago)
> SIP/1*1428 with penalty 1 (ringinuse disabled) (dynamic) (in call) (Not in use) has taken 3 calls (last was 552 secs ago)
> SIP/1*1428 with penalty 1 (ringinuse disabled) (dynamic) (in call) (Not in use) has taken 3 calls (last was 550 secs ago) 
> If you want me to do some debugging steps then let me know.



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