[asterisk-bugs] [JIRA] (ASTERISK-26838) Queue - on call agent getting calls - agent status notinuse

[Ali Raza (JIRA)]

Ali Raza created ASTERISK-26838:
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             Summary: Queue - on call agent getting calls - agent status notinuse
                 Key: ASTERISK-26838
                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-26838
             Project: Asterisk
          Issue Type: Bug
      Security Level: None
          Components: Applications/app_queue
    Affects Versions: 13.8.0
         Environment: Centos 6.3 
            Reporter: Ali Raza


Hello Guys,

I am facing issue with Asterisk 13.8-cert4 - for agents sometimes queue status is working fine like when they are on call it shows : (in call ) (IN USE) but sometimes even the agent is on call its shows: (in call) (not in use) .. so agent are getting calls even they are busy. 

I have tried few things but non of them work of me .. like ASTERISK-26621.

I haven't tried ASTERISK-26299 but its specifically for local channels so i dont think it will work in my case.

Example: 
SIP/1*1231 with penalty 1 (ringinuse disabled) (dynamic) (in call) (In use) has taken 12 calls (last was 472 secs ago)
SIP/1*1428 with penalty 1 (ringinuse disabled) (dynamic) (in call) (Not in use) has taken 3 calls (last was 552 secs ago)
SIP/1*1428 with penalty 1 (ringinuse disabled) (dynamic) (in call) (Not in use) has taken 3 calls (last was 550 secs ago) 

If you want me to do some debugging steps then let me know.



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