[asterisk-bugs] [JIRA] (ASTERISK-26757) When a queue member transfers queue call, he remains marked as "in call"

[Asterisk Team (JIRA)]

    [ https://issues.asterisk.org/jira/browse/ASTERISK-26757?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=234920#comment-234920 ] 

Asterisk Team commented on ASTERISK-26757:
------------------------------------------

Thanks for creating a report! The issue has entered the triage process. That means the issue will wait in this status until a Bug Marshal has an opportunity to review the issue. Once the issue has been reviewed you will receive comments regarding the next steps towards resolution.

A good first step is for you to review the [Asterisk Issue Guidelines|https://wiki.asterisk.org/wiki/display/AST/Asterisk+Issue+Guidelines] if you haven't already. The guidelines detail what is expected from an Asterisk issue report.

Then, if you are submitting a patch, please review the [Patch Contribution Process|https://wiki.asterisk.org/wiki/display/AST/Patch+Contribution+Process].

> When a queue member transfers queue call, he remains marked as "in call"
> ------------------------------------------------------------------------
>
>                 Key: ASTERISK-26757
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-26757
>             Project: Asterisk
>          Issue Type: Bug
>      Security Level: None
>          Components: Applications/app_queue
>    Affects Versions: 11.25.1, 13.13.1
>         Environment: Centos 7 64bit, Asterisk 13.13.1, FreePBX 13.0.190.11
>            Reporter: Andrej
>
> When a queue member transfers queue call, he remains marked as "in call", even though he is free, and is not able to take any new calls until the transferred call is hung up.
> With other words:
> Caller (A) calls a queue and queue member (B) transfers the call to external party (C). Queue member B is not given any new calls by the queue until call between caller A and external party C is hung up.
> After the call transfer, queue show looks like this:
> asterisk*CLI> queue show 298
> 298 has 0 calls (max unlimited) in 'rrmemory' strategy (3s holdtime, 0s talktime), W:0, C:0, A:0, SL:0.0% within 15s
>    Members:
>       Local/381 at from-queue/n with penalty 4 (ringinuse disabled) (dynamic) (in call) (Not in use) has taken no calls yet
> Please note that queue member 381 is marked as "in call" even though he is not busy or in call anymore.
> Queue is configured like this:
> [298]
> announce-frequency=0
> announce-holdtime=no
> announce-position=no
> autofill=yes
> autopause=no
> autopausebusy=no
> autopausedelay=0
> autopauseunavail=no
> joinempty=yes
> leavewhenempty=no
> maxlen=0
> memberdelay=0
> min-announce-frequency=15
> penaltymemberslimit=0
> periodic-announce-frequency=0
> queue-callswaiting=silence/1
> queue-thereare=silence/1
> queue-youarenext=silence/1
> reportholdtime=no
> retry=2
> ringinuse=no
> rvolume=0
> servicelevel=15
> strategy=rrmemory
> timeout=7
> timeoutpriority=app
> timeoutrestart=no
> weight=0
> wrapuptime=5
> context=
> By testing I've found out that last asterisk 13 version with correct behavior is 13.7.2.
> Problem is also described here:
> https://community.asterisk.org/t/agent-get-status-in-call-and-not-in-use-and-they-do-not-able-to-receive-new-calls-until-the-transferred-call-have-been-finished/69047
> and here:
> http://issues.freepbx.org/browse/FREEPBX-13248
> Thanks,
> Andrej



--
This message was sent by Atlassian JIRA
(v6.2#6252)