[asterisk-bugs] [JIRA] (ASTERISK-26757) When a queue member transfers queue call, he remains marked as "in call"

[Andrej (JIRA)]

Andrej created ASTERISK-26757:
---------------------------------

             Summary: When a queue member transfers queue call, he remains marked as "in call"
                 Key: ASTERISK-26757
                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-26757
             Project: Asterisk
          Issue Type: Bug
      Security Level: None
          Components: Applications/app_queue
    Affects Versions: 13.13.1, 11.25.1
         Environment: Centos 7 64bit, Asterisk 13.13.1, FreePBX 13.0.190.11
            Reporter: Andrej


When a queue member transfers queue call, he remains marked as "in call", even though he is free, and is not able to take any new calls until the transferred call is hung up.

With other words:

Caller (A) calls a queue and queue member (B) transfers the call to external party (C). Queue member B is not given any new calls by the queue until call between caller A and external party C is hung up.

After the call transfer, queue show looks like this:
asterisk*CLI> queue show 298
298 has 0 calls (max unlimited) in 'rrmemory' strategy (3s holdtime, 0s talktime), W:0, C:0, A:0, SL:0.0% within 15s
   Members:
      Local/381 at from-queue/n with penalty 4 (ringinuse disabled) (dynamic) (in call) (Not in use) has taken no calls yet

Please note that queue member 381 is marked as "in call" even though he is not busy or in call anymore.

Queue is configured like this:

[298]
announce-frequency=0
announce-holdtime=no
announce-position=no
autofill=yes
autopause=no
autopausebusy=no
autopausedelay=0
autopauseunavail=no
joinempty=yes
leavewhenempty=no
maxlen=0
memberdelay=0
min-announce-frequency=15
penaltymemberslimit=0
periodic-announce-frequency=0
queue-callswaiting=silence/1
queue-thereare=silence/1
queue-youarenext=silence/1
reportholdtime=no
retry=2
ringinuse=no
rvolume=0
servicelevel=15
strategy=rrmemory
timeout=7
timeoutpriority=app
timeoutrestart=no
weight=0
wrapuptime=5
context=

By testing I've found out that last asterisk 13 version with correct behavior is 13.7.2.

Problem is also described here:
https://community.asterisk.org/t/agent-get-status-in-call-and-not-in-use-and-they-do-not-able-to-receive-new-calls-until-the-transferred-call-have-been-finished/69047
and here:
http://issues.freepbx.org/browse/FREEPBX-13248

Thanks,
Andrej




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