[asterisk-bugs] [JIRA] (ASTERISK-27538) Stuck channels

[Asterisk Team (JIRA)]

    [ https://issues.asterisk.org/jira/browse/ASTERISK-27538?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=241219#comment-241219 ] 

Asterisk Team commented on ASTERISK-27538:
------------------------------------------

Thanks for creating a report! The issue has entered the triage process. That means the issue will wait in this status until a Bug Marshal has an opportunity to review the issue. Once the issue has been reviewed you will receive comments regarding the next steps towards resolution.

A good first step is for you to review the [Asterisk Issue Guidelines|https://wiki.asterisk.org/wiki/display/AST/Asterisk+Issue+Guidelines] if you haven't already. The guidelines detail what is expected from an Asterisk issue report.

Then, if you are submitting a patch, please review the [Patch Contribution Process|https://wiki.asterisk.org/wiki/display/AST/Patch+Contribution+Process].

> Stuck channels
> --------------
>
>                 Key: ASTERISK-27538
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-27538
>             Project: Asterisk
>          Issue Type: Bug
>      Security Level: None
>          Components: .Release/Targets
>    Affects Versions: 13.13.1, 14.7.5
>            Reporter: amirali
>
> Hello 
> We are facing this issue for sometimes now some of the channels does not hangup in asterisk and it seems happening randomly .
> I looked at channel states and each are stuck in different state (Ring,BYE,etc)
> It seems channels are locked somehow and asterisk can not release them.
> PCC-PP*CLI> core show channels verbose
> Channel              Context              Extension        Prio State   Application  Data                      CallerID        Duration Accountcode PeerAccount BridgeID
> SIP/451-0000188e     from-internal        451                 1 Ringing AppDial      (Outgoing Line)           451             293:47:0
> SIP/101-0000188d     macro-dial           s                  11 Ring    Dial         SIP/451,"",Tt|M(record-mi 101             293:47:0
> SIP/231-000031aa     from-internal        555                 4 Up      ChanSpy      (Empty)                   231             103:14:5
> SIP/409-00002a29     polling-19           s                   5 Up      Read         ITEM_NUMBER,custom/Admini 409             132:45:3
> SIP/408-00002a2e     from-internal        99                  1 Up      AppQueue     (Outgoing Line)           408             132:45:3
> Also the dreadful log :
> [2017-12-30 22:26:20] WARNING[2101]: chan_sip.c:4329 __sip_autodestruct: Autodestruct on dialog '993168359 at 172.17.106.155' with owner SIP/231-000031aa in place (Method: BYE). Rescheduling destruction for 10000 ms
> Which repeats many times and asterisk can not kill the channels .
> Any idea what is happening and how to troubleshoot further ?



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