[asterisk-bugs] [JIRA] (ASTERISK-27532) ERROR[5383][C-00003919] astobj2.c: Excessive refcount 100000 reached on ao2 object 0x142f648

Asterisk Team (JIRA) noreply at issues.asterisk.org
Tue Dec 26 08:40:43 CST 2017 

    [ https://issues.asterisk.org/jira/browse/ASTERISK-27532?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=241143#comment-241143 ] 

Asterisk Team commented on ASTERISK-27532:
------------------------------------------

Thanks for creating a report! The issue has entered the triage process. That means the issue will wait in this status until a Bug Marshal has an opportunity to review the issue. Once the issue has been reviewed you will receive comments regarding the next steps towards resolution.

A good first step is for you to review the [Asterisk Issue Guidelines|https://wiki.asterisk.org/wiki/display/AST/Asterisk+Issue+Guidelines] if you haven't already. The guidelines detail what is expected from an Asterisk issue report.

Then, if you are submitting a patch, please review the [Patch Contribution Process|https://wiki.asterisk.org/wiki/display/AST/Patch+Contribution+Process].

> ERROR[5383][C-00003919] astobj2.c: Excessive refcount 100000 reached on ao2 object 0x142f648
> --------------------------------------------------------------------------------------------
>
>                 Key: ASTERISK-27532
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-27532
>             Project: Asterisk
>          Issue Type: Bug
>      Security Level: None
>          Components: . I did not set the category correctly.
>    Affects Versions: 13.17.0
>         Environment: Sangoma Freepbx official distro FreePBX 13.0.192.16
> Asterisk 13.17.0
>            Reporter: Mohit Taneja
>              Labels: fax, webrtc
>
> Hi
> We are recently installed Freepbx distro “FreePBX 13.0.192.16” running “Asterisk 13.17.0” on a x86_64 running Linux. From last 2 weeks the CPU suddenly goes to 100% utilization everyday between 9:50 AM EDT to 10:30 AM EDT.
> In the full logs we saw below error during the high CPU utilization. Once the error stop appearing the CPU agin goes to normal
> [2017-12-21 10:03:01] ERROR[5383][C-00003919] astobj2.c: Excessive refcount 100000 reached on ao2 object 0x142f648
> [2017-12-21 10:03:01] ERROR[5383][C-00003919] astobj2.c: FRACK!, Failed assertion Excessive refcount 100000 reached on ao2 object 0x142f648 (0)
> [2017-12-21 10:03:01] VERBOSE[6096][C-00003957] logger.c: Got 28 backtrace records
> [2017-12-21 10:03:01] VERBOSE[6096][C-00003957] logger.c: #0: [0x60605e] /usr/sbin/asterisk(__ast_assert_failed+0x88) [0x60605e]
> [2017-12-21 10:03:01] VERBOSE[6096][C-00003957] logger.c: #1: [0x45e15b] /usr/sbin/asterisk() [0x45e15b]
> [2017-12-21 10:03:01] VERBOSE[6096][C-00003957] logger.c: #2: [0x45e4d0] /usr/sbin/asterisk(__ao2_ref+0x31) [0x45e4d0]
> [2017-12-21 10:03:01] VERBOSE[6096][C-00003957] logger.c: #3: [0x524ad9] /usr/sbin/asterisk(ast_frdup+0x26c) [0x524ad9]
> [2017-12-21 10:03:01] VERBOSE[6096][C-00003957] logger.c: #4: [0x5c563b] /usr/sbin/asterisk(ast_slinfactory_feed+0x298) [0x5c563b]
> [2017-12-21 10:03:01] VERBOSE[6096][C-00003957] logger.c: #5: [0x463d57] /usr/sbin/asterisk(ast_audiohook_write_frame+0x328) [0x463d57]
> [2017-12-21 10:03:01] VERBOSE[6096][C-00003957] logger.c: #6: [0x466821] /usr/sbin/asterisk() [0x466821]
> [2017-12-21 10:03:01] VERBOSE[6096][C-00003957] logger.c: #7: [0x4670fc] /usr/sbin/asterisk(ast_audiohook_write_list+0x3d) [0x4670fc]
> [2017-12-21 10:03:01] VERBOSE[6096][C-00003957] logger.c: #8: [0x4b9293] /usr/sbin/asterisk() [0x4b9293]
> [2017-12-21 10:03:01] VERBOSE[6096][C-00003957] logger.c: #9: [0x4b95ea] /usr/sbin/asterisk(ast_read+0x1d) [0x4b95ea]
> [2017-12-21 10:03:01] VERBOSE[6096][C-00003957] logger.c: #10: [0x4867f3] /usr/sbin/asterisk() [0x4867f3]
> [2017-12-21 10:03:01] VERBOSE[6096][C-00003957] logger.c: #11: [0x486cec] /usr/sbin/asterisk() [0x486cec]
> [2017-12-21 10:03:01] VERBOSE[6096][C-00003957] logger.c: #12: [0x4873c2] /usr/sbin/asterisk(bridge_channel_internal_join+0x51a) [0x4873c2]
> [2017-12-21 10:03:01] VERBOSE[6096][C-00003957] logger.c: #13: [0x46d990] /usr/sbin/asterisk(ast_bridge_join+0x26c) [0x46d990]
> [2017-12-21 10:03:01] VERBOSE[6096][C-00003957] logger.c: #14: [0x50e220] /usr/sbin/asterisk(ast_bridge_call_with_flags+0x1b1) [0x50e220]
> [2017-12-21 10:03:01] VERBOSE[6096][C-00003957] logger.c: #15: [0x7f5470c4c39e] /usr/lib64/asterisk/modules/app_queue.so(+0x2039e) [0x7f5470c4c39e]
> [2017-12-21 10:03:01] VERBOSE[6096][C-00003957] logger.c: #16: [0x7f5470c50606] /usr/lib64/asterisk/modules/app_queue.so(+0x24606) [0x7f5470c50606]
> [2017-12-21 10:03:01] VERBOSE[6096][C-00003957] logger.c: #17: [0x588994] /usr/sbin/asterisk(pbx_exec+0x135) [0x588994]
> [2017-12-21 10:03:01] VERBOSE[6096][C-00003957] logger.c: #18: [0x5753e3] /usr/sbin/asterisk() [0x5753e3]
> [2017-12-21 10:03:01] VERBOSE[6096][C-00003957] logger.c: #19: [0x578a89] /usr/sbin/asterisk(ast_spawn_extension+0x65) [0x578a89]
> [2017-12-21 10:03:01] VERBOSE[6096][C-00003957] logger.c: #20: [0x579877] /usr/sbin/asterisk() [0x579877]
> [2017-12-21 10:03:01] VERBOSE[6096][C-00003957] logger.c: #21: [0x57b27c] /usr/sbin/asterisk() [0x57b27c]
> [2017-12-21 10:03:01] VERBOSE[6096][C-00003957] logger.c: #22: [0x602c60] /usr/sbin/asterisk() [0x602c60]
> [2017-12-21 10:03:01] VERBOSE[5383][C-00003919] logger.c: Got 32 backtrace records
> [2017-12-21 10:03:01] VERBOSE[5383][C-00003919] logger.c: #0: [0x60605e] /usr/sbin/asterisk(__ast_assert_failed+0x88) [0x60605e]
> [2017-12-21 10:03:01] VERBOSE[5383][C-00003919] logger.c: #1: [0x45e15b] /usr/sbin/asterisk() [0x45e15b]
> [2017-12-21 10:03:01] VERBOSE[5383][C-00003919] logger.c: #2: [0x45e4d0] /usr/sbin/asterisk(__ao2_ref+0x31) [0x45e4d0]
> [2017-12-21 10:03:01] VERBOSE[5383][C-00003919] logger.c: #3: [0x524ad9] /usr/sbin/asterisk(ast_frdup+0x26c) [0x524ad9]
> [2017-12-21 10:03:01] VERBOSE[5383][C-00003919] logger.c: #4: [0x5c563b] /usr/sbin/asterisk(ast_slinfactory_feed+0x298) [0x5c563b]
> [2017-12-21 10:03:01] VERBOSE[5383][C-00003919] logger.c: #5: [0x463d57] /usr/sbin/asterisk(ast_audiohook_write_frame+0x328) [0x463d57]
> [2017-12-21 10:03:01] VERBOSE[5383][C-00003919] logger.c: #6: [0x466821] /usr/sbin/asterisk() [0x466821]
> [2017-12-21 10:03:01] VERBOSE[5383][C-00003919] logger.c: #7: [0x4670fc] /usr/sbin/asterisk(ast_audiohook_write_list+0x3d) [0x4670fc]
> [2017-12-21 10:03:01] VERBOSE[5383][C-00003919] logger.c: #8: [0x4b9293] /usr/sbin/asterisk() [0x4b9293]
> [2017-12-21 10:03:01] VERBOSE[5383][C-00003919] logger.c: #9: [0x4b95ea] /usr/sbin/asterisk(ast_read+0x1d) [0x4b95ea]
> [2017-12-21 10:03:01] VERBOSE[5383][C-00003919] logger.c: #10: [0x4867f3] /usr/sbin/asterisk() [0x4867f3]
> [2017-12-21 10:03:01] VERBOSE[5383][C-00003919] logger.c: #11: [0x486cec] /usr/sbin/asterisk() [0x486cec]
> [2017-12-21 10:03:01] VERBOSE[5383][C-00003919] logger.c: #12: [0x4873c2] /usr/sbin/asterisk(bridge_channel_internal_join+0x51a) [0x4873c2]
> [2017-12-21 10:03:01] VERBOSE[5383][C-00003919] logger.c: #13: [0x46d990] /usr/sbin/asterisk(ast_bridge_join+0x26c) [0x46d990]
> [2017-12-21 10:03:01] VERBOSE[5383][C-00003919] logger.c: #14: [0x50e220] /usr/sbin/asterisk(ast_bridge_call_with_flags+0x1b1) [0x50e220]
> [2017-12-21 10:03:01] VERBOSE[5383][C-00003919] logger.c: #15: [0x50e2fb] /usr/sbin/asterisk(ast_bridge_call+0x31) [0x50e2fb]
> [2017-12-21 10:03:01] VERBOSE[5383][C-00003919] logger.c: #16: [0x7f54adf6b035] /usr/lib64/asterisk/modules/app_dial.so(+0x10035) [0x7f54adf6b035]
> [2017-12-21 10:03:01] VERBOSE[5383][C-00003919] logger.c: #17: [0x7f54adf6b3e7] /usr/lib64/asterisk/modules/app_dial.so(+0x103e7) [0x7f54adf6b3e7]
> [2017-12-21 10:03:01] VERBOSE[5383][C-00003919] logger.c: #18: [0x588994] /usr/sbin/asterisk(pbx_exec+0x135) [0x588994]
> [2017-12-21 10:03:01] VERBOSE[5383][C-00003919] logger.c: #19: [0x5753e3] /usr/sbin/asterisk() [0x5753e3]
> [2017-12-21 10:03:01] VERBOSE[5383][C-00003919] logger.c: #20: [0x578a89] /usr/sbin/asterisk(ast_spawn_extension+0x65) [0x578a89]
> [2017-12-21 10:03:01] VERBOSE[5383][C-00003919] logger.c: #21: [0x7f5461d5025f] /usr/lib64/asterisk/modules/app_macro.so(+0x325f) [0x7f5461d5025f]
> [2017-12-21 10:03:01] VERBOSE[5383][C-00003919] logger.c: #22: [0x7f5461d5150e] /usr/lib64/asterisk/modules/app_macro.so(+0x450e) [0x7f5461d5150e]
> [2017-12-21 10:03:01] VERBOSE[5383][C-00003919] logger.c: #23: [0x588994] /usr/sbin/asterisk(pbx_exec+0x135) [0x588994]
> [2017-12-21 10:03:01] VERBOSE[5383][C-00003919] logger.c: #24: [0x5753e3] /usr/sbin/asterisk() [0x5753e3]
> [2017-12-21 10:03:01] VERBOSE[5383][C-00003919] logger.c: #25: [0x578a89] /usr/sbin/asterisk(ast_spawn_extension+0x65) [0x578a89]
> [2017-12-21 10:03:01] VERBOSE[5383][C-00003919] logger.c: #26: [0x579877] /usr/sbin/asterisk() [0x579877]
> I have disabled CDR Reports and Call Recording Report modules but the problem is still happening
> [root at is20-astrsk-001 ~]# fwconsole ma list
> No repos specified, using: [standard] from last GUI settings
> ±--------------------±------------±---------±-----------+
> | Module | Version | Status | License |
> ±--------------------±------------±---------±-----------+
> | accountcodepreserve | 13.0.2 | Enabled | GPLv2 |
> | announcement | 13.0.7.1 | Enabled | GPLv3+ |
> | areminder | 13.0.10.6 | Enabled | Commercial |
> | arimanager | 13.0.4 | Enabled | GPLv3+ |
> | asterisk-cli | 13.0.4 | Enabled | GPLv3+ |
> | asteriskinfo | 13.0.7.1 | Enabled | GPLv3+ |
> | backup | 13.0.27.1 | Enabled | GPLv3+ |
> | blacklist | 13.0.14.3 | Enabled | GPLv3+ |
> | broadcast | 13.0.12.7 | Enabled | Commercial |
> | builtin | | Enabled | |
> | bulkhandler | 13.0.14.4 | Enabled | GPLv3+ |
> | callback | 13.0.5.2 | Enabled | GPLv3+ |
> | callerid | 13.0.8.4 | Enabled | Commercial |
> | callforward | 13.0.4.1 | Enabled | AGPLv3+ |
> | calllimit | 13.0.5.5 | Enabled | Commercial |
> | callrecording | 13.0.11.4 | Enabled | AGPLv3+ |
> | callwaiting | 13.0.4.1 | Enabled | GPLv3+ |
> | campon | 13.0.4.1 | Enabled | GPLv3+ |
> | cdr | 13.0.30.6 | Disabled | GPLv3+ |
> | cel | 13.0.26.2 | Enabled | GPLv3+ |
> | certman | 13.0.36.10 | Enabled | AGPLv3+ |
> | cidlookup | 13.0.12.1 | Enabled | GPLv3+ |
> | conferences | 13.0.23.7 | Enabled | GPLv3+ |
> | conferencespro | 13.0.27.7 | Enabled | Commercial |
> | configedit | 13.0.7 | Enabled | AGPLv3+ |
> | contactmanager | 13.0.42.8 | Enabled | GPLv3+ |
> | core | 13.0.120.10 | Enabled | GPLv3+ |
> | cos | 13.0.11.4 | Enabled | Commercial |
> | customappsreg | 13.0.5.1 | Enabled | GPLv3+ |
> | cxpanel | 13.0.4.3 | Enabled | GPLv3 |
> | dahdiconfig | 13.0.33.12 | Enabled | GPLv3+ |
> | dashboard | 13.0.25.1 | Enabled | AGPLv3+ |
> | daynight | 13.0.14 | Enabled | GPLv3+ |
> | dictate | 13.0.5 | Enabled | GPLv3+ |
> | digium_phones | 13.0.7.1 | Enabled | GPLv2 |
> | directory | 13.0.19.3 | Enabled | GPLv3+ |
> | disa | 13.0.6.1 | Enabled | AGPLv3+ |
> | donotdisturb | 13.0.3 | Enabled | GPLv3+ |
> | endpoint | 13.0.109 | Enabled | Commercial |
> | extensionroutes | 13.0.10.4 | Enabled | Commercial |
> | fax | 13.0.40.3 | Enabled | GPLv3+ |
> | faxpro | 13.0.38.7 | Enabled | Commercial |
> | featurecodeadmin | 13.0.6.4 | Enabled | GPLv3+ |
> | findmefollow | 13.0.38.10 | Enabled | GPLv3+ |
> | firewall | 13.0.45.3 | Enabled | AGPLv3+ |
> | framework | 13.0.192.16 | Enabled | GPLv2+ |
> | fw_langpacks | 12.0.7 | Enabled | GPLv3+ |
> | hotelwakeup | 13.0.17.1 | Enabled | GPLv2 |
> | iaxsettings | 13.0.6.3 | Enabled | AGPLv3 |
> | infoservices | 13.0.1.1 | Enabled | GPLv2+ |
> | irc | 2.11.0.7 | Enabled | GPLv3+ |
> | ivr | 13.0.25 | Enabled | GPLv3+ |
> | languages | 13.0.6 | Enabled | GPLv3+ |
> | logfiles | 13.0.10.3 | Enabled | GPLv3+ |
> | manager | 13.0.2.5 | Enabled | GPLv2+ |
> | miscapps | 13.0.3.1 | Enabled | GPLv3+ |
> | miscdests | 13.0.5 | Enabled | GPLv3+ |
> | music | 13.0.22.3 | Enabled | GPLv3+ |
> | outroutemsg | 13.0.2.1 | Enabled | GPLv3+ |
> | paging | 13.0.26.2 | Enabled | GPLv3+ |
> | pagingpro | 13.0.19.6 | Enabled | Commercial |
> | parking | 13.0.19.6 | Enabled | GPLv3+ |
> | parkpro | 13.0.30.10 | Enabled | Commercial |
> | pbdirectory | 2.11.0.5 | Enabled | GPLv3+ |
> | phonebook | 13.0.5.7 | Enabled | GPLv3+ |
> | phpinfo | 13.0.2 | Enabled | GPLv2+ |
> | pinsets | 13.0.8 | Enabled | GPLv3+ |
> | pinsetspro | 13.0.9.3 | Enabled | Commercial |
> | pm2 | 13.0.3.18 | Enabled | AGPLv3+ |
> | presencestate | 13.0.7 | Enabled | GPLv3+ |
> | printextensions | 13.0.3.1 | Enabled | GPLv3+ |
> | queueprio | 13.0.2 | Enabled | GPLv3+ |
> | queues | 13.0.34.1 | Enabled | GPLv2+ |
> | qxact_reports | 13.0.15.3 | Enabled | Commercial |
> | recording_report | 13.0.24.6 | Disabled | Commercial |
> | recordings | 13.0.30.11 | Enabled | GPLv3+ |
> | restapi | 13.0.21.1 | Enabled | AGPLv3 |
> | restapps | 13.0.88.5 | Enabled | Commercial |
> | ringgroups | 13.0.23.1 | Enabled | GPLv3+ |
> | rmsadmin | 13.0.14.1 | Enabled | Commercial |
> | sangomacrm | 13.0.2.1 | Disabled | Commercial |
> | setcid | 13.0.6.2 | Enabled | GPLv3+ |
> | sipsettings | 13.0.24.8 | Enabled | AGPLv3+ |
> | sipstation | 13.0.13.20 | Enabled | Commercial |
> | sms | 13.0.11.3 | Enabled | Commercial |
> | sng_mcu | 13.0.5 | Enabled | Commercial |
> | soundlang | 13.0.24.5 | Enabled | GPLv3+ |
> | speeddial | 2.11.0.4 | Enabled | GPLv3+ |
> | superfecta | 13.0.4.1 | Enabled | GPLv2+ |
> | sysadmin | 13.0.74.5 | Enabled | Commercial |
> | timeconditions | 13.0.34.5 | Enabled | GPLv3+ |
> | tts | 13.0.10 | Enabled | GPLv3+ |
> | ttsengines | 13.0.7.1 | Enabled | AGPLv3 |
> | ucp | 13.0.42.2 | Enabled | AGPLv3+ |
> | ucpnode | 13.0.34.9 | Enabled | Commercial |
> | userman | 13.0.76.27 | Enabled | AGPLv3+ |
> | versionupgrade | 13.0.1.1 | Enabled | Commercial |
> | vmblast | 13.0.8 | Enabled | GPLv3+ |
> | vmnotify | 13.0.18.3 | Enabled | Commercial |
> | voicemail | 13.0.54.9 | Enabled | GPLv3+ |
> | voicemail_report | 13.0.13.2 | Enabled | Commercial |
> | vqplus | 13.0.26.10 | Enabled | Commercial |
> | weakpasswords | 13.0.2 | Enabled | GPLv3+ |
> | webcallback | 13.0.11.2 | Enabled | Commercial |
> | webrtc | 13.0.32.8 | Enabled | GPLv3+ |
> | xmpp | 13.0.17.3 | Enabled | AGPLv3 |
> | zulu | 13.0.53.2 | Enabled | Commercial |
> ±--------------------±------------±---------±-----------+



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