[asterisk-bugs] [JIRA] (ASTERISK-26414) ExternalIVR attended atansfer - no audio

[Chris Maciejewski (JIRA)]

     [ https://issues.asterisk.org/jira/browse/ASTERISK-26414?page=com.atlassian.jira.plugin.system.issuetabpanels:all-tabpanel ]

Chris Maciejewski updated ASTERISK-26414:
-----------------------------------------

    Description: 
Hi,

When attended transfer to ExternalIVR is completed *after* ExternalIVR app starts no audio is sent to SIP client.

To reproduce the bug:

1. Download example config which can be found here:

https://github.com/level7systems/asterisk-cfg/tree/ExternalIVR-xfer

2. Register SIP client for ext 201 and ext 202.

3. Perform call scenario as below:

a) 201 calls 202
b) 202 performs attended transfer to ext 125 (ExternalIVR). 202 waits 10 seconds before completing the transfer
c) when transfer is completed there is no audio sent to 201

Note: if the same scenario is performed, however in step b) 202 waits only 3 seconds before completing the transfer audio is sent to 201 correctly. So it seems the issue doesn't occur if attended transfer is completed *before* ExternalIVR app starts and happens only if transfer completes when ExternalIVR app already started.

Note 2: the same problem affects ver. 11.22.0 as well.

Regards,
Chris

  was:
Hi,

When attended transfer to ExternalIVR is completed *after* ExternalIVR app starts no audio is sent to SIP client.

To reproduce the bug:

1. Download example config which can be found here:

https://github.com/level7systems/asterisk-cfg/tree/ExternalIVR-xfer

2. Register SIP client for ext 201 and ext 202.

3. Perform call scenario as below:

a) 201 calls 202
b) 202 performs attended transfer to ext 125 (ExternalIVR). 202 waits 10 seconds before completing the transfer
c) when transfer is completed there is no audio sent to 201

Note: if the same scenario is performed, however in step b) 202 waits only 3 seconds before completing the transfer audio is sent to 201 correctly. So it seems the issue doesn't occur if attended transfer is completed *before* ExternalIVR app starts and happens only if transfer completes when ExternalIVR app already started.

Regards,
Chris


> ExternalIVR attended atansfer - no audio
> ----------------------------------------
>
>                 Key: ASTERISK-26414
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-26414
>             Project: Asterisk
>          Issue Type: Bug
>      Security Level: None
>          Components: Applications/app_externalivr
>    Affects Versions: 13.11.2
>         Environment: Debian 7 64bit
>            Reporter: Chris Maciejewski
>
> Hi,
> When attended transfer to ExternalIVR is completed *after* ExternalIVR app starts no audio is sent to SIP client.
> To reproduce the bug:
> 1. Download example config which can be found here:
> https://github.com/level7systems/asterisk-cfg/tree/ExternalIVR-xfer
> 2. Register SIP client for ext 201 and ext 202.
> 3. Perform call scenario as below:
> a) 201 calls 202
> b) 202 performs attended transfer to ext 125 (ExternalIVR). 202 waits 10 seconds before completing the transfer
> c) when transfer is completed there is no audio sent to 201
> Note: if the same scenario is performed, however in step b) 202 waits only 3 seconds before completing the transfer audio is sent to 201 correctly. So it seems the issue doesn't occur if attended transfer is completed *before* ExternalIVR app starts and happens only if transfer completes when ExternalIVR app already started.
> Note 2: the same problem affects ver. 11.22.0 as well.
> Regards,
> Chris



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