[asterisk-bugs] [JIRA] (ASTERISK-26414) ExternalIVR attended atansfer - no audio

[Asterisk Team (JIRA)]

    [ https://issues.asterisk.org/jira/browse/ASTERISK-26414?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=232445#comment-232445 ] 

Asterisk Team commented on ASTERISK-26414:
------------------------------------------

Thanks for creating a report! The issue has entered the triage process. That means the issue will wait in this status until a Bug Marshal has an opportunity to review the issue. Once the issue has been reviewed you will receive comments regarding the next steps towards resolution.

A good first step is for you to review the [Asterisk Issue Guidelines|https://wiki.asterisk.org/wiki/display/AST/Asterisk+Issue+Guidelines] if you haven't already. The guidelines detail what is expected from an Asterisk issue report.

Then, if you are submitting a patch, please review the [Patch Contribution Process|https://wiki.asterisk.org/wiki/display/AST/Patch+Contribution+Process].

> ExternalIVR attended atansfer - no audio
> ----------------------------------------
>
>                 Key: ASTERISK-26414
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-26414
>             Project: Asterisk
>          Issue Type: Bug
>      Security Level: None
>          Components: Applications/app_externalivr
>    Affects Versions: 13.11.2
>         Environment: Debian 7 64bit
>            Reporter: Chris Maciejewski
>
> Hi,
> When attended transfer to ExternalIVR is completed *after* ExternalIVR app starts no audio is sent to SIP client.
> To reproduce the bug:
> 1. Download example config which can be found here:
> https://github.com/level7systems/asterisk-cfg/tree/ExternalIVR-xfer
> 2. Register SIP client for ext 201 and ext 202.
> 3. Perform call scenario as below:
> a) 201 calls 202
> b) 202 performs attended transfer to ext 125 (ExternalIVR). 202 waits 10 seconds before completing the transfer
> c) when transfer is completed there is no audio sent to 201
> Note: if the same scenario is performed, however in step b) 202 waits only 3 seconds before completing the transfer audio is sent to 201 correctly. So it seems the issue doesn't occur if attended transfer is completed *before* ExternalIVR app starts and happens only if transfer completes when ExternalIVR app already started.
> Regards,
> Chris



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