[asterisk-bugs] [JIRA] (ASTERISK-25757) When the Agents press hold in Softphone (X-litle) automatically the external call are hangup and the System put the Agents logoff.

[Joshua Colp (JIRA)]

    [ https://issues.asterisk.org/jira/browse/ASTERISK-25757?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=229341#comment-229341 ] 

Joshua Colp commented on ASTERISK-25757:
----------------------------------------

Thank you for taking the time to report this bug and helping to make Asterisk better. Unfortunately, we cannot work on this bug because your description did not include enough information. Please read over the Asterisk Issue Guidelines [1] which discusses the information necessary for your issue to be resolved and the format that information needs to be in. We would be grateful if you would then provide a more complete description of the problem. At a minimum, we need:

1. The specific steps or actions you took that caused you to encounter the problem.
2. The behavior you expected and the location of documentation that led you to that expectation.
3. The behavior you actually encountered.

To demonstrate the issue in detail, please include Asterisk log files generated per the instructions on the wiki [2]. If applicable, please ensure that protocol-level trace debugging is enabled, e.g., 'sip set debug on' if the issue involves chan_sip, and configuration information such as dialplan and channel configuration.

Thanks!

[1] https://wiki.asterisk.org/wiki/display/AST/Asterisk+Issue+Guidelines

[2] https://wiki.asterisk.org/wiki/display/AST/Collecting+Debug+Information



> When the Agents press hold in Softphone (X-litle) automatically the external call are hangup and the System put the Agents logoff. 
> -----------------------------------------------------------------------------------------------------------------------------------
>
>                 Key: ASTERISK-25757
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-25757
>             Project: Asterisk
>          Issue Type: Bug
>      Security Level: None
>          Components: Addons/General
>    Affects Versions: 11.21.0
>         Environment: Asterisk 11.21.0 based in CentOS
>            Reporter: Hugo Rafael Simões Gomes
>
> When the Agent put in hold the client in the Softphone X-litle the call is disconnect and the Agent automatically is logoff from the system.



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