[asterisk-bugs] [JIRA] (ASTERISK-15536) [patch] app_queue: Give members a penalty time for not answering

[Joshua Elson (JIRA)]

    [ https://issues.asterisk.org/jira/browse/ASTERISK-15536?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=234403#comment-234403 ] 

Joshua Elson commented on ASTERISK-15536:
-----------------------------------------

This is useful functionality and could be at least added to 14 and master, I would think.

Has anyone tested this with realtime?

> [patch] app_queue: Give members a penalty time for not answering
> ----------------------------------------------------------------
>
>                 Key: ASTERISK-15536
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-15536
>             Project: Asterisk
>          Issue Type: New Feature
>          Components: Applications/app_queue
>            Reporter: Håkon Nessjøen
>         Attachments: app_queue_1_8_2_2.c.new, app_queue.c.new.patch, app_queue.c.patch, noanswer_penalty_13.patch
>
>
> This patch adds a new option notpresent-penalty option on queues.conf, which sets how many seconds of penalty a member will get for not answering in time.
> Say you have a queue with current setup:
> penalty, member
> 0, member1
> 0, member2
> 1, member3
> If both member1 and member2 have left their phones, and forgot to log out, a normal queue would loop between these two users, trying to get them to answer. With this patch, they will be given a penalty when they don't answer, and so the queue will go to the next penalty level if neither member1 or member2 is answering their calls.



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