[asterisk-bugs] [JIRA] (ASTERISK-15536) [patch] app_queue: Give members a penalty time for not answering

[Martin Tomec (JIRA)]

     [ https://issues.asterisk.org/jira/browse/ASTERISK-15536?page=com.atlassian.jira.plugin.system.issuetabpanels:all-tabpanel ]

Martin Tomec updated ASTERISK-15536:
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    Attachment: noanswer_penalty_13.patch

I have ported this patch to version 13 - patch is attached. With minor changes - agent is not marked as "not answering" when he is busy and autopausebusy is not set in config.

It is not submited to gerrit for review, because it is new functionality and without tests. So it would not be probably accepted.

> [patch] app_queue: Give members a penalty time for not answering
> ----------------------------------------------------------------
>
>                 Key: ASTERISK-15536
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-15536
>             Project: Asterisk
>          Issue Type: New Feature
>          Components: Applications/app_queue
>            Reporter: Håkon Nessjøen
>         Attachments: app_queue_1_8_2_2.c.new, app_queue.c.new.patch, app_queue.c.patch, noanswer_penalty_13.patch
>
>
> This patch adds a new option notpresent-penalty option on queues.conf, which sets how many seconds of penalty a member will get for not answering in time.
> Say you have a queue with current setup:
> penalty, member
> 0, member1
> 0, member2
> 1, member3
> If both member1 and member2 have left their phones, and forgot to log out, a normal queue would loop between these two users, trying to get them to answer. With this patch, they will be given a penalty when they don't answer, and so the queue will go to the next penalty level if neither member1 or member2 is answering their calls.



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