[asterisk-bugs] [JIRA] (ASTERISK-26665) missed calls per agent - caller hangup before timeout

[Asterisk Team (JIRA)]

    [ https://issues.asterisk.org/jira/browse/ASTERISK-26665?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=234274#comment-234274 ] 

Asterisk Team commented on ASTERISK-26665:
------------------------------------------

Thanks for creating a report! The issue has entered the triage process. That means the issue will wait in this status until a Bug Marshal has an opportunity to review the issue. Once the issue has been reviewed you will receive comments regarding the next steps towards resolution.

A good first step is for you to review the [Asterisk Issue Guidelines|https://wiki.asterisk.org/wiki/display/AST/Asterisk+Issue+Guidelines] if you haven't already. The guidelines detail what is expected from an Asterisk issue report.

Then, if you are submitting a patch, please review the [Patch Contribution Process|https://wiki.asterisk.org/wiki/display/AST/Patch+Contribution+Process].

> missed calls per agent - caller hangup before timeout
> -----------------------------------------------------
>
>                 Key: ASTERISK-26665
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-26665
>             Project: Asterisk
>          Issue Type: Bug
>      Security Level: None
>          Components: Applications/app_queue
>    Affects Versions: 13.13.1
>         Environment: centos 6/32bit
>            Reporter: cervajs
>
> i'm trying get report about missed calls per agent. i'm using queue_log
> scenario is 
> - call to queue test
> - agent is ringing (SIP/vr1a305)
> - caller hangup (SIP/vr1a555)
> - agentname in queue_log is missing
> +-----+----------------------------+---------------+-----------+-------+---------+-------+-------+-------+-------+-------+
> | id  | time                       | callid        | queuename | agent | event   | data1 | data2 | data3 | data4 | data5 |
> +-----+----------------------------+---------------+-----------+-------+---------+-------+-------+-------+-------+-------+
> | 352 | 2016-12-19 11:03:49.456697 | 1482141812.3  | test      | NONE  | ABANDON | 1     | 1     | 17    |       |       |
> i started discussion in this thread
> http://lists.digium.com/pipermail/asterisk-dev/2016-December/076051.html



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