[asterisk-bugs] [JIRA] (ASTERISK-16475) CDR user fields not updated and CDR() returns invalid data when using Queue with "c" flag

Fri Mar 27 15:34:35 CDT 2015

     [ https://issues.asterisk.org/jira/browse/ASTERISK-16475?page=com.atlassian.jira.plugin.system.issuetabpanels:all-tabpanel ]

Matt Jordan updated ASTERISK-16475:
-----------------------------------

    Description: 
When Queue() is called with the "c" flag (continue dialplan after agent hangup):
# assignments made to CDR(...) values from the h extension are not written to the database; these are the userfield and all additional custom fields (used with  adaptive_odbc).
# {{CDR()}} fields are reset to defaults. These are {{CDR(billsec)}}, {{CDR(duration)}}, {{CDR(disposition)}} -- possibly more.

*STEPS TO REPRODUCE*

{code}
context cdr-bug {
  777 => {
    QUEFLAGS = "ct";

    CDR(userfield)="before queue";
    Verbose(1, Before Queue: QS:${QUEUESTATUS} T:${CDR(billsec)}/${CDR(duration)} D:${CDR(disposition)} A:${CDR(amaflags)});

    Queue(QTest,${QUEFLAGS});

    CDR(userfield)="after queue";
    Verbose(1, After Queue: QS:${QUEUESTATUS} T:${CDR(billsec)}/${CDR(duration)} D:${CDR(disposition)} A:${CDR(amaflags)});
  }

  h => {
    CDR(userfield)="hangup";
    Verbose(1, Hangup: T:${CDR(billsec)}/${CDR(duration)} D:${CDR(disposition)} A:${CDR(amaflags)});
  }
}
{code}

Send a call to 777 at cdr-bug ("Customer" originates). Have a device in the queue QTest answer (this is the "Agent"). set core verbose 1 to see Verbose() output from the script.

Test1: "Customer" hangs up 10 seconds into the call. 
  Before Queue: QS: T:0/0 D:NO ANSWER A:DOCUMENTATION
  Hangup: T:0/0 D:NO ANSWER A:DOCUMENTATION
Values of 0/0 and "NO ANSWER" are wrong.
CDR userfield set in the database to "before queue" -- expected "hangup".

Test2: "Agent" hangs up 10 seconds into the call. The same problem.
Agent hangup, CT
  Before Queue: QS: T:0/0 D:NO ANSWER A:DOCUMENTATION
  After Queue: QS:CONTINUE T:0/0 D:NO ANSWER A:DOCUMENTATION
  Hangup: T:0/0 D:NO ANSWER A:DOCUMENTATION
userfield: "before queue"

Control. Change QUEFLAGS to "t" (remove the c flag), and the same 2 tests act normally.

Customer hangup
  Before Queue: QS: T:0/0 D:NO ANSWER A:DOCUMENTATION
  Hangup: T:10/10 D:ANSWERED A:DOCUMENTATION
Userfield:hangup

Agent hangup
  Before Queue: QS: T:0/0 D:NO ANSWER A:DOCUMENTATION
  Hangup: T:8/8 D:ANSWERED A:DOCUMENTATION
Userfield:hangup

All values are present and database is updated with the correct value.

*ADDITIONAL INFORMATION*

I think that Dial() with the g flag has the same problem.

  was:
When Queue() is called with the "c" flag (continue dialplan after agent hangup):
1. assignments made to CDR(...) values from the h extension are not written to the database; these are the userfield and all additional custom fields (used with  adaptive_odbc).
2. CDR() fields are reset to defaults. These are CDR(billsec), CDR(duration), CDR(disposition) -- possibly more.

****** STEPS TO REPRODUCE ******

context cdr-bug {
  777 => {
    QUEFLAGS = "ct";

    CDR(userfield)="before queue";
    Verbose(1, Before Queue: QS:${QUEUESTATUS} T:${CDR(billsec)}/${CDR(duration)} D:${CDR(disposition)} A:${CDR(amaflags)});

    Queue(QTest,${QUEFLAGS});

    CDR(userfield)="after queue";
    Verbose(1, After Queue: QS:${QUEUESTATUS} T:${CDR(billsec)}/${CDR(duration)} D:${CDR(disposition)} A:${CDR(amaflags)});
  }

  h => {
    CDR(userfield)="hangup";
    Verbose(1, Hangup: T:${CDR(billsec)}/${CDR(duration)} D:${CDR(disposition)} A:${CDR(amaflags)});
  }
}