[asterisk-bugs] [JIRA] (ASTERISK-25187) Caller or member information missing from app_queue AgentComplete event

[Rusty Newton (JIRA)]

     [ https://issues.asterisk.org/jira/browse/ASTERISK-25187?page=com.atlassian.jira.plugin.system.issuetabpanels:all-tabpanel ]

Rusty Newton updated ASTERISK-25187:
------------------------------------

    Status: Open  (was: Triage)

> Caller or member information missing from app_queue AgentComplete event
> -----------------------------------------------------------------------
>
>                 Key: ASTERISK-25187
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-25187
>             Project: Asterisk
>          Issue Type: Bug
>      Security Level: None
>          Components: Applications/app_queue
>    Affects Versions: 13.4.0
>            Reporter: Etienne Lessard
>            Severity: Minor
>
> In Asterisk 13, the AgentComplete event (https://wiki.asterisk.org/wiki/display/AST/Asterisk+13+ManagerEvent_AgentComplete) never contains information about the caller's channel (prefix "") and agent/member's channel (prefix "Dest") at the same time:
> * if the caller hangs up, then you only have information about the agent/member's channel
> * if the member hangs up, then you only have information about the caller's channel
> For example, if Alice calls the queue, Bob answers and Alice hangs up, then I have the following event:
> {noformat}
> Event: AgentComplete
> Privilege: agent,all
> DestChannel: SIP/je5qtq-00000007
> DestChannelState: 6
> DestChannelStateDesc: Up
> DestCallerIDNum: 1001
> DestCallerIDName: Bob
> DestConnectedLineNum: 1045
> DestConnectedLineName: Alice
> DestLanguage: fr_FR
> DestAccountCode:
> DestContext: default
> DestExten:
> DestPriority: 1
> DestUniqueid: 1435089318.13
> TalkTime: 1
> HoldTime: 1
> MemberName: Agent/1001
> Interface: Local/id-1 at agentcallback
> Queue: phyl1
> WrapupTime: 0
> Reason: caller
> {noformat}
> If Alice calls the queue, Bob answers and Bob hangs up, then I have the following event:
> {noformat}
> Event: AgentComplete
> Privilege: agent,all
> Channel: SIP/as2mkq-00000008
> ChannelState: 6
> ChannelStateDesc: Up
> CallerIDNum: 1045
> CallerIDName: Alice
> ConnectedLineNum: 1001
> ConnectedLineName: Bob
> Language: fr_FR
> AccountCode:
> Context: queue
> Exten: s
> Priority: 29
> Uniqueid: 1435089355.14
> TalkTime: 1
> HoldTime: 4
> MemberName: Agent/1001
> Interface: Local/id-1 at agentcallback
> Queue: phyl1
> WrapupTime: 0
> Reason: agent
> {noformat}
> This makes the AgentComplete event not that interesting in my opinion, because the only information you'll have "for sure" is the Queue, MemberName, Interface, etc, but no information on the channels.
> For the record, in asterisk 11, the member's channel information was always present.
> Thank you



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