[asterisk-bugs] [JIRA] (ASTERISK-25187) Caller or member information missing from app_queue AgentComplete event

[Etienne Lessard (JIRA)]

Etienne Lessard created ASTERISK-25187:
------------------------------------------

             Summary: Caller or member information missing from app_queue AgentComplete event
                 Key: ASTERISK-25187
                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-25187
             Project: Asterisk
          Issue Type: Bug
      Security Level: None
          Components: Applications/app_queue
    Affects Versions: 13.4.0
            Reporter: Etienne Lessard
            Severity: Minor


In Asterisk 13, the AgentComplete event (https://wiki.asterisk.org/wiki/display/AST/Asterisk+13+ManagerEvent_AgentComplete) never contains information about the caller's channel (prefix "") and agent/member's channel (prefix "Dest") at the same time:

* if the caller hangs up, then you only have information about the agent/member's channel
* if the member hangs up, then you only have information about the caller's channel

For example, if Alice calls the queue, Bob answers and Alice hangs up, then I have the following event:

{noformat}
Event: AgentComplete
Privilege: agent,all
DestChannel: SIP/je5qtq-00000007
DestChannelState: 6
DestChannelStateDesc: Up
DestCallerIDNum: 1001
DestCallerIDName: Bob
DestConnectedLineNum: 1045
DestConnectedLineName: Alice
DestLanguage: fr_FR
DestAccountCode:
DestContext: default
DestExten:
DestPriority: 1
DestUniqueid: 1435089318.13
TalkTime: 1
HoldTime: 1
MemberName: Agent/1001
Interface: Local/id-1 at agentcallback
Queue: phyl1
WrapupTime: 0
Reason: caller
{noformat}

If Alice calls the queue, Bob answers and Bob hangs up, then I have the following event:

{noformat}
Event: AgentComplete
Privilege: agent,all
Channel: SIP/as2mkq-00000008
ChannelState: 6
ChannelStateDesc: Up
CallerIDNum: 1045
CallerIDName: Alice
ConnectedLineNum: 1001
ConnectedLineName: Bob
Language: fr_FR
AccountCode:
Context: queue
Exten: s
Priority: 29
Uniqueid: 1435089355.14
TalkTime: 1
HoldTime: 4
MemberName: Agent/1001
Interface: Local/id-1 at agentcallback
Queue: phyl1
WrapupTime: 0
Reason: agent
{noformat}

This makes the AgentComplete event not that interesting in my opinion, because the only information you'll have "for sure" is the Queue, MemberName, Interface, etc, but no information on the channels.

For the record, in asterisk 11, the member's channel information was always present.

Thank you



--
This message was sent by Atlassian JIRA
(v6.2#6252)