[asterisk-bugs] [JIRA] (ASTERISK-23724) Agent stay "In use" after logoff

[Javier Furio (JIRA)]

    [ https://issues.asterisk.org/jira/browse/ASTERISK-23724?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=218010#comment-218010 ] 

Javier Furio commented on ASTERISK-23724:
-----------------------------------------

Hi Rusty
ASTERISK-16115 and ASTERISK-18411 are similar situations, but they're not the same issue.
I'ts more like ASTERISK-18411, but in our case, the statics agent stay "In use" or "Not in use" when the static agent logout, instead of "unavailable". (we're using hot-desktop)
If poweroff the device where that agent is loged in, the agent stay "In Use" or "Not in use", but never "unavailable" so our time-consuming statistics are wrong, becasuse the agent is gone.
which files do you need for further investigation?
Regards




> Agent stay "In use" after logoff
> --------------------------------
>
>                 Key: ASTERISK-23724
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-23724
>             Project: Asterisk
>          Issue Type: Bug
>      Security Level: None
>          Components: Applications/app_queue
>    Affects Versions: 11.8.1
>         Environment: Standard FreePBX distro 11.8, FreePBX 1.8 & fresh Centos plus asterisk
>            Reporter: Javier Furio
>            Assignee: Javier Furio
>         Attachments: Agent-queue-problem.txt
>
>
> When an agent logoff from a queue (standar *12), the playback says "Agent Logoff", and can't get any new call, but always stay as "In Use" instead of "Unavailable", so .
> I've found several previous issues, but all of them were resolved before 2013, and those distributions are new.
> Regards



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