[asterisk-bugs] [JIRA] (ASTERISK-22063) Ringback tone is not heard by caller when the call is transferred using semi-attended transfer

[Rusty Newton (JIRA)]

    [ https://issues.asterisk.org/jira/browse/ASTERISK-22063?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=210804#comment-210804 ] 

Rusty Newton commented on ASTERISK-22063:
-----------------------------------------

Thanks for those. Unfortunately, somehow your files were mangled and the formatting for the SIP messages is messed up, some don't have newlines.. its confusing to read and hard to follow. This could have happen if you copy pasted from a terminal instead of grabbing and trimming a log file generated by logger.conf.

Can you attach the same logs, but provide a whole file from /var/log/asterisk/ , typically the "full" file, generated by the Asterisk logger. See https://wiki.asterisk.org/wiki/display/AST/Collecting+Debug+Information for details.

Along with that, to make sure we can follow it appropriately, attach a packet capture, that means using tcpdump or wireshark to capture the packets on the wire. Be sure you capture SIP, RTP and "any" size packets.

Without these it just won't be clear what is going on.
                
> Ringback tone is not heard by caller when the call is transferred using semi-attended transfer
> ----------------------------------------------------------------------------------------------
>
>                 Key: ASTERISK-22063
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-22063
>             Project: Asterisk
>          Issue Type: Bug
>      Security Level: None
>    Affects Versions: 11.3.0
>         Environment: Ubuntu
>            Reporter: Christine Alejandro
>            Assignee: Matt Jordan
>            Severity: Minor
>         Attachments: config-file.txt, transfer-no-ringback.txt, transfer-with-ringback.txt
>
>
> Normal scenario: Caller A calls B. B will transfer A's call to C (semi-attended transfer). B will check first if C's phone is ringing before transferring the call. Caller A hears a ringback tone when B transferred the call to C.
> Scenario encountered: Caller A calls B. B will transfer A's call to C (semi-attended transfer). B will check first if C's phone is ringing before transferring the call. Caller A doesn't hear a ringback tone when B transferred the call to C.
> It is a hit or miss case. Sometimes caller A could hear a ringback tone.

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