[asterisk-bugs] [JIRA] (ASTERISK-22665) shared_lastcall is not reliable with realtime queues

[Rusty Newton (JIRA)]

Rusty Newton created ASTERISK-22665:
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             Summary: shared_lastcall is not reliable with realtime queues
                 Key: ASTERISK-22665
                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-22665
             Project: Asterisk
          Issue Type: Bug
      Security Level: None
          Components: Applications/app_queue, Resources/res_realtime
    Affects Versions: 1.8.23.0
         Environment: Debian Squeeze 64-bit
            Reporter: hristo
            Severity: Minor


I have the following setup:
- queues and queue_members are both realtime 
- 2 queues: Q1 with wrapuptime=60; Q2 without wrapuptime
- 1 agent, who is in both queues
- shared_lastcall is set to 'yes'

The problem is that shared_lastcall doesn't have any effect unless both realtime queues are already cached by asterisk. As a result the agent sometimes receives calls from Q2 during the 'wrapuptime' period of Q1.

I did find several tickets that describe similar problems, but none of them mentions realtime, that's why I am opening a new one.

I have managed to track the problem by adding a debug message for every time the app_queue iterates over the queues to find the agent and update his last call time. The iteration only seems to be finding *cached* realtime queues, which in turn is causing the problem I have described above.

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