[asterisk-bugs] [JIRA] (ASTERISK-21149) detailed hangup cause for ${REASON} variable in call files

[Matt Jordan (JIRA)]

    [ https://issues.asterisk.org/jira/browse/ASTERISK-21149?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=203339#comment-203339 ] 

Matt Jordan commented on ASTERISK-21149:
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Thanks for your comments. This does not appear to be a bug report and we are closing it. We appreciate the difficulties you are facing, but it would make more sense to raise your question in the support tracker, http://www.asterisk.org/support.


                
> detailed hangup cause for ${REASON} variable in call files
> ----------------------------------------------------------
>
>                 Key: ASTERISK-21149
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-21149
>             Project: Asterisk
>          Issue Type: Improvement
>      Security Level: None
>          Components: PBX/pbx_spool
>    Affects Versions: 11.2.1
>         Environment: centos 6.2
>            Reporter: Dharmesh Mali
>
> Hi,
> I am using asterisk 10.11.0
> We are using the call files for bulk calling. The problem I am facing is :
> When my call fails, the call result is stored in ${REASON} variable. I am using this in "failed" extension to get the reason of failure. I am getting the following results:
> 0 - Failed (not busy or congested)
> 1 - Hung up
> 3 - Ring timeout
> 5 - Busy
> 8 - Congestion
> The above results are not sufficient for analysis. I want the detailed release cause of the call like ISDN cause or something with more details of why the call failed.
> When I am using ${HANGUPCAUSE} I am always getting the result as "0".
> Can anyone help me with the same?
> Thanks in advance if anyone can help me with this...
> dharmeshmali

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