[asterisk-bugs] [JIRA] (ASTERISK-20742) [patch] Log callers entering/leaving MOH.

[Richard Mudgett (JIRA)]

    [ https://issues.asterisk.org/jira/browse/ASTERISK-20742?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=200199#comment-200199 ] 

Richard Mudgett commented on ASTERISK-20742:
--------------------------------------------

What chan_agent logs with the queue_log function is independent of the use of queues.  chan_agent simply logs when an agent logs in and out.

It would be better to redefine the res_musiconhold component roll to just log channels going into and out of MOH.  This would make res_musiconhold independent of queues for this purpose.  If queues don't already, you could log when a queue member answers.  Then you can do post processing like for CEL to determine the length of time a call is on hold while talking to a queue member.


                
> [patch] Log callers entering/leaving MOH.
> -----------------------------------------
>
>                 Key: ASTERISK-20742
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-20742
>             Project: Asterisk
>          Issue Type: New Feature
>      Security Level: None
>          Components: Applications/app_queue
>    Affects Versions: SVN, 12
>         Environment: all
>            Reporter: Steve Murphy
>            Severity: Trivial
>         Attachments: qonhold.trunk.diff, qonholdv2.trunk.diff
>
>
> This patch will allow incoming calls to track the time they are put on hold (MOH). This does not count MOH played before an agent accepts the call.

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