[asterisk-bugs] [JIRA] Updated: (ASTERISK-20151) No CDR when queue call hangs up while ringing agent and 2 or more agents in that queue are busy

[millsu2 (JIRA)]

     [ https://issues.asterisk.org/jira/browse/ASTERISK-20151?page=com.atlassian.jira.plugin.system.issuetabpanels:all-tabpanel ]

millsu2 updated ASTERISK-20151:
-------------------------------

    Description: 
When a call rings in to a queue with at least one available agent and at least 2 busy agents no CDR record is generated if the caller hangs up while ringing the free agent. I tested this with 5 agents in the queue.

It does this regardless if endbeforehexten=yes or endbeforehexten=no. I did not test with unanswered=yes since that will mess up our CDR's.

  was:
When a call rings in to a queue with at least one available agent and at least 2 busy agents no CDR record is generated if the caller hangs up while ringing the free agent.

It does this regardless if endbeforehexten=yes or endbeforehexten=no. I did not test with unanswered=yes since that will mess up our CDR's.


> No CDR when queue call hangs up while ringing agent and 2 or more agents in that queue are busy
> -----------------------------------------------------------------------------------------------
>
>                 Key: ASTERISK-20151
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-20151
>             Project: Asterisk
>          Issue Type: Bug
>      Security Level: None
>          Components: Applications/app_queue
>    Affects Versions: 1.8.11.1
>         Environment: Debian
>            Reporter: millsu2
>            Severity: Minor
>
> When a call rings in to a queue with at least one available agent and at least 2 busy agents no CDR record is generated if the caller hangs up while ringing the free agent. I tested this with 5 agents in the queue.
> It does this regardless if endbeforehexten=yes or endbeforehexten=no. I did not test with unanswered=yes since that will mess up our CDR's.

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