[asterisk-bugs] [JIRA] (ASTERISK-20690) Call gets stuck in Queue and all subsequent calls to the queue do not get delivered to available agents.

[Jeff Hoppe (JIRA)]

    [ https://issues.asterisk.org/jira/browse/ASTERISK-20690?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=200481#comment-200481 ] 

Jeff Hoppe edited comment on ASTERISK-20690 at 12/6/12 1:36 PM:
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I attached the debug file at level 5, the first file is names debug.23 and the second file is debug.22.   Queue.conf and Sip.Conf have been applied.  I am using version 10.10.0   
CallStuckInQueue_20121203.pcap is the SIP on the call that got stuck in queue.

The summary.txt file is verbiage that should help the developer look through debug file.  Let me know if I can contribute more on this.


                
      was (Author: jhoppebugs):
    I attached the debug file at level 5, the first file is names debug.23 and the second file is debug.22.   Queue.conf and Sip.Conf have been applied.  I am using version 10.10.0   
CallStuckInQueue_12032012.pcap is the SIP on the call that got stuck in queue.

The summary.txt file is verbiage that should help the developer look through debug file.  Let me know if I can contribute more on this.


                  
> Call gets stuck in Queue and all subsequent calls to the queue do not get delivered to available agents.
> --------------------------------------------------------------------------------------------------------
>
>                 Key: ASTERISK-20690
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-20690
>             Project: Asterisk
>          Issue Type: Bug
>      Security Level: None
>          Components: Applications/app_queue
>    Affects Versions: 10.8.0
>         Environment: Centos 5.7    2.6.18-274.17.1.el5
>            Reporter: Jeff Hoppe
>            Assignee: Jeff Hoppe
>            Severity: Critical
>         Attachments: callstuckinqueue_20121203.pcap, debug.22.gz, debug.23.gz, fulllog.txt, queues.conf, sip.conf, Stuck in queue debug.txt, Summary.txt
>
>
> A call will get stuck in the queue for some reason, the call does not actually exist anymore but Asterisk still thinks it does.  This call never gets sent to an agent and subsequent calls to the queue are never sent to available agents.

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