[asterisk-bugs] [Asterisk 0017195]: call distribiution problem in fewestcalls and lastrecent strategy

Asterisk Bug Tracker noreply at bugs.digium.com
Fri Apr 16 09:28:14 CDT 2010


The following issue has been CLOSED 
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https://issues.asterisk.org/view.php?id=17195 
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Reported By:                jamicque
Assigned To:                
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Project:                    Asterisk
Issue ID:                   17195
Category:                   Applications/app_queue
Reproducibility:            have not tried
Severity:                   minor
Priority:                   normal
Status:                     closed
Asterisk Version:           1.6.1.18 
JIRA:                        
Regression:                 No 
Reviewboard Link:            
SVN Branch (only for SVN checkouts, not tarball releases): N/A 
SVN Revision (number only!):  
Request Review:              
Resolution:                 open
Fixed in Version:           
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Date Submitted:             2010-04-16 08:58 CDT
Last Modified:              2010-04-16 09:28 CDT
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Summary:                    call distribiution problem in fewestcalls and
lastrecent strategy
Description: 
I've noticed that when using fewestcalls or lastrecent strategy, call
routed to one agent is routed to him all the time until he picks it up. 
Example:
When we have 3 agents in queue (A,B,C) and everyone is free. Call is
routed properly to one with fewest calls/ last recent. However, after the
timeout in the queue occurs and the caller get the information about place
in the queue etc. The call is routed to the same agent as before once
again. Shouldn't the call be routed after timeout to the next free agent?
I don't know if this is a bug or planned behaviour.
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Issue History 
Date Modified    Username       Field                    Change               
====================================================================== 
2010-04-16 09:28 pabelanger     Status                   new => closed       
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