[asterisk-bugs] [Asterisk 0017195]: call distribiution problem in fewestcalls and lastrecent strategy

[Asterisk Bug Tracker]

A NOTE has been added to this issue. 
====================================================================== 
https://issues.asterisk.org/view.php?id=17195 
====================================================================== 
Reported By:                jamicque
Assigned To:                
====================================================================== 
Project:                    Asterisk
Issue ID:                   17195
Category:                   Applications/app_queue
Reproducibility:            have not tried
Severity:                   minor
Priority:                   normal
Status:                     new
Asterisk Version:           1.6.1.18 
JIRA:                        
Regression:                 No 
Reviewboard Link:            
SVN Branch (only for SVN checkouts, not tarball releases): N/A 
SVN Revision (number only!):  
Request Review:              
====================================================================== 
Date Submitted:             2010-04-16 08:58 CDT
Last Modified:              2010-04-16 09:27 CDT
====================================================================== 
Summary:                    call distribiution problem in fewestcalls and
lastrecent strategy
Description: 
I've noticed that when using fewestcalls or lastrecent strategy, call
routed to one agent is routed to him all the time until he picks it up. 
Example:
When we have 3 agents in queue (A,B,C) and everyone is free. Call is
routed properly to one with fewest calls/ last recent. However, after the
timeout in the queue occurs and the caller get the information about place
in the queue etc. The call is routed to the same agent as before once
again. Shouldn't the call be routed after timeout to the next free agent?
I don't know if this is a bug or planned behaviour.
====================================================================== 

---------------------------------------------------------------------- 
 (0120540) pabelanger (manager) - 2010-04-16 09:27
 https://issues.asterisk.org/view.php?id=17195#c120540 
---------------------------------------------------------------------- 
@jamicque: If you have to ask 'if this is a bug or planned behaviour', you
most likely in the wrong place.  Your best to try support first (see
below).

After you find the answer, and it is not working as expected, feel free to
reopen this issue and post the required information to reproduce your
issue.

---
Thanks for your comments. This does not appear to be a bug report and we
are closing it. We appreciate the difficulties you are facing, but it would
make more sense to raise your question in the support tracker,
http://www.asterisk.org/support 

Issue History 
Date Modified    Username       Field                    Change               
====================================================================== 
2010-04-16 09:27 pabelanger     Note Added: 0120540                          
======================================================================