[asterisk-bugs] [Asterisk 0012492]: State problems on queues with Direct and Local Agents

[Asterisk Bug Tracker]

A NOTE has been added to this issue. 
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http://bugs.digium.com/view.php?id=12492 
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Reported By:                DougUDI
Assigned To:                qwell
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Project:                    Asterisk
Issue ID:                   12492
Category:                   Channels/chan_agent
Reproducibility:            sometimes
Severity:                   major
Priority:                   normal
Status:                     assigned
Asterisk Version:           1.4.19 
SVN Branch (only for SVN checkouts, not tarball releases): N/A 
SVN Revision (number only!):  
Disclaimer on File?:        N/A 
Request Review:              
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Date Submitted:             2008-04-22 07:24 CDT
Last Modified:              2008-09-15 09:58 CDT
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Summary:                    State problems on queues with Direct and Local
Agents
Description: 
We have a few systems that experiance this problem on both Local and Direct
channela. The queue will report the agent as "in use" or "not in use" but
will not update the status when the call ends. This causes major problems
when the state if leaft in "in use" as no calls will be passed to the
agent.

We get a constant error:

Apr 22 11:34:44] WARNING[4322] app_queue.c: The device state of this queue
member, SIP/8033, is still 'Not in Use' when it probably should not be!
Please check UPGRADE.txt for correct configuration settings.

I am unable to find the reason for this error. I have attached a debug on
level 3 with verbose on level 3.
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 (0092505) DougUDI (reporter) - 2008-09-15 09:58
 http://bugs.digium.com/view.php?id=12492#c92505 
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This issue is back in full swing, somehow it disappeared for a while but we
are seeing the same behavior and same logs as before. I have opted to use a
direct channels SIP for our agents to eliminate it being any chan_local
related patch such as state interface. This made no difference and we still
have the issue. I have added a new ticket 13481 with current info. 

Issue History 
Date Modified    Username       Field                    Change               
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2008-09-15 09:58 DougUDI        Note Added: 0092505                          
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