[asterisk-bugs] [Asterisk 0012573]: Agent cannot unlock a channel after transfer calls

[noreply at bugs.digium.com]

The following issue has been RESOLVED. 
====================================================================== 
http://bugs.digium.com/view.php?id=12573 
====================================================================== 
Reported By:                rodrigopassos
Assigned To:                putnopvut
====================================================================== 
Project:                    Asterisk
Issue ID:                   12573
Category:                   Applications/app_queue
Reproducibility:            always
Severity:                   minor
Priority:                   normal
Status:                     resolved
Asterisk Version:           1.4.17 
SVN Branch (only for SVN checkouts, not tarball releases): N/A 
SVN Revision (number only!):  
Disclaimer on File?:        N/A 
Request Review:              
Resolution:                 no change required
Fixed in Version:           
====================================================================== 
Date Submitted:             05-02-2008 11:51 CDT
Last Modified:              05-06-2008 08:58 CDT
====================================================================== 
Summary:                    Agent cannot unlock a channel after transfer calls
Description: 
Hi all,

I have the following problem:
When one agent transfer one call to another extension, the agent not
change the status of the In Use. To solve this problem, I put the agent to
ring in use on my queues.conf, but all calls ring on my agent and this is
not available to be connected and the queues_log show RINGNOANSWER to this
agent. When a put ringinuse  = no, and the agent transfer a call to another
extension, the call cannot be connect while this transfered call is
disconnected (hangup).

This is a bug? Have a patch to solve this problem?
======================================================================
Relationships       ID      Summary
----------------------------------------------------------------------
duplicate of        0011603 Queue and Transfer using Local channel
====================================================================== 

---------------------------------------------------------------------- 
 putnopvut - 05-06-08 08:58  
---------------------------------------------------------------------- 
rodrigopassos:

I will close this issue as you recommended. You may have noticed that last
night I linked this issue to http://bugs.digium.com/view.php?id=11603. If you
check that issue, you'll see
the difficulties involved with reporting device state accurately for queue
members which are mapped to Local channels. You will also see the solution
that was designed there. Unfortunately the fix that was made only went into
trunk (and now is also in the 1.6.0 beta releases) and not into 1.4. 

Issue History 
Date Modified   Username       Field                    Change               
====================================================================== 
05-06-08 08:58  putnopvut      Status                   assigned => resolved
05-06-08 08:58  putnopvut      Resolution               open => no change
required
05-06-08 08:58  putnopvut      Note Added: 0086460                          
======================================================================