[asterisk-bugs] [Asterisk 0011990]: Callers on Hold in SLA that hang up do not change status in SLA

[noreply at bugs.digium.com]

A NOTE has been added to this issue. 
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http://bugs.digium.com/view.php?id=11990 
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Reported By:                anakaoka
Assigned To:                russell
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Project:                    Asterisk
Issue ID:                   11990
Category:                   Applications/SLA
Reproducibility:            always
Severity:                   minor
Priority:                   normal
Status:                     assigned
Asterisk Version:           1.4.17 
SVN Branch (only for SVN checkouts, not tarball releases): N/A 
SVN Revision (number only!):  
Disclaimer on File?:        N/A 
Request Review:              
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Date Submitted:             02-14-2008 00:16 CST
Last Modified:              02-14-2008 20:09 CST
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Summary:                    Callers on Hold in SLA that hang up do not change
status in SLA
Description: 
If a caller hangs up while on hold in the SLA - the status does not change
, thus the phones think the call is still on hold. The only way to get rid
of it, is for another call to come in or for a phone to check the SLA and
hangup.

 Extension Changed station1_line1[sla_stations] new state Hold for Notify
User 1000
 Extension Changed station2_line1[sla_stations] new state Hold for Notify
User 1001
 Extension Changed station3_line1[sla_stations] new state Hold for Notify
User 1002 

Caller hangs up...

 Extension Changed station1_line1[sla_stations] new state Hold for Notify
User 1000
 Extension Changed station2_line1[sla_stations] new state Hold for Notify
User 1001
 Extension Changed station3_line1[sla_stations] new state Hold for Notify
User 1002 
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---------------------------------------------------------------------- 
 anakaoka - 02-14-08 20:09  
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See the SLA in action though - http://www.youtube.com/watch?v=qvbrnqcSU1A 

Issue History 
Date Modified   Username       Field                    Change               
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02-14-08 20:09  anakaoka       Note Added: 0082295                          
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