[asterisk-bugs] [Asterisk-GUI 0011965]: Feature for Asterisk-GUI Queue Calls to Agents

[noreply at bugs.digium.com]

A NOTE has been added to this issue. 
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http://bugs.digium.com/view.php?id=11965 
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Reported By:                timeshell
Assigned To:                bkruse
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Project:                    Asterisk-GUI
Issue ID:                   11965
Category:                   New/Feature
Reproducibility:            N/A
Severity:                   feature
Priority:                   normal
Status:                     assigned
Asterisk Version:           1.4.17 
SVN Branch (only for SVN checkouts, not tarball releases): N/A 
SVN Revision (number only!):  
Disclaimer on File?:        N/A 
Request Review:              
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Date Submitted:             02-10-2008 01:35 CST
Last Modified:              02-12-2008 13:27 CST
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Summary:                    Feature for Asterisk-GUI Queue Calls to Agents
Description: 
Minor alteration to macro_stdexten to check ${Queue}=True to determine
whether to bypass regular extension management for an incoming call from a
queue to an Agent so that the queued call does not route to busy, or
voicemail when the call either times out or is rejected by the agent.

The queues.html page has had the feature added to manage the queue entry
in extensions.conf to set the variable as 
[default]
exten=xxxx,1,Set(__Queue=True)
exten=xxxx,2,Queue(${EXTEN})
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---------------------------------------------------------------------- 
 timeshell - 02-12-08 13:27  
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I do agree with Qwell's comments.  I'd personally like to see a more direct
way to implement this rather than with variables.  However, it appears that
when the extension is implemented through users.conf, the call from the
queue is automatically forwarded to the stdexten when hasvoicemail=yes.  I
spent a lot of time thinking about it, but I don't know of any other way to
flag a call coming from a queue to tell it not to send to voicemail when
not answered or when ignored. 

Issue History 
Date Modified   Username       Field                    Change               
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02-12-08 13:27  timeshell      Note Added: 0082091                          
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