[asterisk-bugs] [Asterisk-GUI 0008877]: Incoming call handler stops at "...to reach an operator."

[noreply at bugs.digium.com]

The following issue has been RESOLVED. 
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http://bugs.digium.com/view.php?id=8877 
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Reported By:                payne92
Assigned To:                pari
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Project:                    Asterisk-GUI
Issue ID:                   8877
Category:                   Core/General
Reproducibility:            always
Severity:                   major
Priority:                   normal
Status:                     resolved
Asterisk Version:           1.4.9 
SVN Branch (only for SVN checkouts, not tarball releases): N/A 
SVN Revision (number only!):  
Disclaimer on File?:        N/A 
Request Review:              
Resolution:                 fixed
Fixed in Version:           
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Date Submitted:             01-21-2007 15:13 CST
Last Modified:              07-31-2007 10:41 CDT
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Summary:                    Incoming call handler stops at "...to reach an
operator."
Description: 
For AsteriskNOW, the incoming call handler stops (e.g. dead air) at "..to
reach an operator".  

Specifically, it:

- Answers
- Announces "Thank you for calling"
- Announces "If you know the party's extension you may dial it now"
- Announces "otherwise"
- Announces "please hold while we try to connect you."
- Announces "To reach reach an operator..."
(dead air)


Configuration:  

- Analog line (Verizon) on FXO port

This looks like the offending piece of dialplan from extensions.conf

[voicemenu-custom-1]
comment = mainmenu
exten = s,1,Answer
exten = s,2,Background(thank-you-for-calling)
exten = s,3,Background(if-u-know-ext-dial)
exten = s,4,Background(otherwise)
exten = s,5,Background(pls-hold-while-try)
exten = s,6,Background(to-reach-operator)
include = default


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---------------------------------------------------------------------- 
 pari - 07-31-07 10:41  
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Please Add the line "exten = s,n,Goto(default|o|1)"
to the default voicemenu extension that goes in AsteriskNOW.

For the default voicemenu to work properly - all the user has to do is
just select his operator extension from Options panel.

-Pari 

Issue History 
Date Modified   Username       Field                    Change               
====================================================================== 
07-31-07 10:41  pari           Status                   pending release branch
=> resolved
07-31-07 10:41  pari           Resolution               open => fixed       
07-31-07 10:41  pari           Note Added: 0068125                          
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