[asterisk-biz] QueueMetrics 19.10 released today

[Lenz Emilitri]

Loway is glad to announce the new version of its worldwide renowned
monitoring and reporting suite QueueMetrics.

QueueMetrics collects data from an Asterisk-based PBX and generates
analytical reports with over 200 different metrics, covering all the
key categories for an effective call center management: realtime
panels, historical reporting system, supervisor page, agent page,
wallboards, quality assessment modules, payroll management, soft-phone
and much more.

“QueueMetrics 19.10 is a major step forward in terms of usability on
mobile devices, and paves the way for a more pleasant and  intuitive
user experience for large and small contact centres.” said Lorenzo
Emilitri, Loway Founder.

QueueMetrics release 19.10 focuses on a major improvement in the user
interface, that is now rebuilt with a modern toolkit for an up-to-date
look and full support to mobile browsers.

The data synchronizer module is completely rewritten in order to be
easier to use and more efficient, while agents actions can be now
performed through a generic JSON API and security and data protection
has been largely improved.

Full support for Korean language has been added as well as several bug
fixes implemented.

For more information about QueueMetrics 19.10 visit the release notes
page at https://manuals.loway.ch/QM_WhatsNew-chunked/ch17.html

QueueMetrics 19.10 supports Asterisk 13, 14, 15 and 16, as well as any
previous Asterisk version and all major distributions like FreePBX and
is available as QueueMetrics-Live Cloud hosted service or On-Premise
software package.

For a full featured 30 days QueueMetrics trial visit the official
product site https://www.queuemetrics.com.


-- 
Loway - home of QueueMetrics - http://queuemetrics.com
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