[asterisk-biz] Recommendations to act against a provider failing to
C Hayn
chayn123 at gmail.com
Sat May 28 13:47:00 CDT 2016
>From our own experience I would port the numbers away 1st before taking any
further action.
According to the FCC the losing carrier is not supposed to restrict you from
porting numbers away regardless of contractual or financial obligations, but
carriers seem to be very creative in disallowing port out requests for a
variety of reasons.
Either you will be successful or not in porting out your numbers. If not
you will have a paper trail to further your cause. There are numerous steps
toward success to take with port rejections.
Claude Hayn
Legacy SIP
240-575-6890
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Today's Topics:
1. Re: Recommendations to act against a provider failing to
deliver (Alexander Lopez)
2. Re: Recommendations to act against a provider failing to
deliver (Carlos Ruiz D?az)
3. Re: Recommendations to act against a provider failing to
deliver (Alex Balashov)
----------------------------------------------------------------------
Message: 1
Date: Sat, 28 May 2016 17:50:32 +0000
From: Alexander Lopez <alex.lopez at opsys.com>
To: Commercial and Business-Oriented Asterisk Discussion
<asterisk-biz at lists.digium.com>
Subject: Re: [asterisk-biz] Recommendations to act against a provider
failing to deliver
Message-ID:
<CY1PR0401MB15515195DE824C5F237A356881430 at CY1PR0401MB1551.namprd04.prod.outl
ook.com>
Content-Type: text/plain; charset="utf-8"
Your best and least costly way to deal with this is to send them a final
notice regarding the charges on the disconnected numbers, stating when you
requested that they be cancelled, ensure that you ae not in violation of any
contracts terms or aggreements, call your credit card company and have the
new (and incorrect) charges reversed,
?You can either follow your fears or be led by your passions, its up to
you??..?
Alexander Lopez
OpSys Consulting Group
PO Box 49-1333
Key Biscayne, FL 33149
Tel: 305 503 3000 x 122
Help-desk: (305)503-3000 Option 0 or
Email: HelpDesk at OpSys.com<mailto:HelpDesk at OpSys.com>
From: asterisk-biz-bounces at lists.digium.com
[mailto:asterisk-biz-bounces at lists.digium.com] On Behalf Of Carlos Ruiz D?az
Sent: Saturday, May 28, 2016 12:53 PM
To: Commercial and Business-Oriented Asterisk Discussion
<asterisk-biz at lists.digium.com>
Subject: [asterisk-biz] Recommendations to act against a provider failing to
deliver
Guys,
We are working with a provider that started out great, but after a few
months they stopped replying emails, releasing numbers we won't use anymore,
and not answering calls on their call center.
Recently, we have been charged for a lot of numbers we don't use anymore and
that we explicitly asked several times to be released (3 months ago).
We already moved away from them, but the numbers we still have with them
need to be ported out, and I'm afraid they won't answer those requests
either.
Question is, what do you recommend in these cases? Should I file a complaint
in some consumer protection entity considering they are from the US?
I won't mention the provider's name. I'm gonna give them some days to
respond, and if none works, I'll let you all know who they are.
Thanks,
--
Carlos
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Message: 2
Date: Sat, 28 May 2016 13:02:54 -0500
From: Carlos Ruiz D?az <carlos.ruizdiaz at gmail.com>
To: Commercial and Business-Oriented Asterisk Discussion
<asterisk-biz at lists.digium.com>
Subject: Re: [asterisk-biz] Recommendations to act against a provider
failing to deliver
Message-ID:
<CA+3gBc=O+BfXQxRxrHL23yvS06aEKiry_YPD7w0+t-ihXi6xtQ at mail.gmail.com>
Content-Type: text/plain; charset="utf-8"
I'm afraid if I reverse the charges they are going to "automatically"
shutdown all other valid numbers that I'm not able to port out yet.
Thank you for your comments, Alex.
Carlos
On Sat, May 28, 2016 at 12:50 PM, Alexander Lopez <alex.lopez at opsys.com>
wrote:
> Your best and least costly way to deal with this is to send them a
> final notice regarding the charges on the disconnected numbers,
> stating when you requested that they be cancelled, ensure that you ae
> not in violation of any contracts terms or aggreements, call your
> credit card company and have the new (and incorrect) charges reversed,
>
>
>
>
>
> ?You can either follow your fears or be led by your passions, its up
> to you??..?
>
>
>
> Alexander Lopez
>
> OpSys Consulting Group
>
> PO Box 49-1333
>
> Key Biscayne, FL 33149
>
> Tel: 305 503 3000 x 122
>
>
>
> Help-desk: (305)503-3000 Option 0 or
>
> Email: HelpDesk at OpSys.com
>
>
>
>
>
> *From:* asterisk-biz-bounces at lists.digium.com [mailto:
> asterisk-biz-bounces at lists.digium.com] *On Behalf Of *Carlos Ruiz D?az
> *Sent:* Saturday, May 28, 2016 12:53 PM
> *To:* Commercial and Business-Oriented Asterisk Discussion <
> asterisk-biz at lists.digium.com>
> *Subject:* [asterisk-biz] Recommendations to act against a provider
> failing to deliver
>
>
>
> Guys,
>
>
>
> We are working with a provider that started out great, but after a few
> months they stopped replying emails, releasing numbers we won't use
> anymore, and not answering calls on their call center.
>
>
>
> Recently, we have been charged for a lot of numbers we don't use
> anymore and that we explicitly asked several times to be released (3
months ago).
>
>
>
> We already moved away from them, but the numbers we still have with
> them need to be ported out, and I'm afraid they won't answer those
> requests either.
>
>
>
> Question is, what do you recommend in these cases? Should I file a
> complaint in some consumer protection entity considering they are from
> the US?
>
>
>
> I won't mention the provider's name. I'm gonna give them some days to
> respond, and if none works, I'll let you all know who they are.
>
>
>
> Thanks,
>
> --
>
> Carlos
>
> --
> _____________________________________________________________________
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>
> asterisk-biz mailing list
> To UNSUBSCRIBE or update options visit:
> http://lists.digium.com/mailman/listinfo/asterisk-biz
>
--
Carlos
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Message: 3
Date: Sat, 28 May 2016 14:04:54 -0400
From: Alex Balashov <abalashov at evaristesys.com>
To: asterisk-biz at lists.digium.com
Subject: Re: [asterisk-biz] Recommendations to act against a provider
failing to deliver
Message-ID: <5749DDC6.9060002 at evaristesys.com>
Content-Type: text/plain; charset=windows-1252; format=flowed
On 05/28/2016 02:02 PM, Carlos Ruiz D?az wrote:
> I'm afraid if I reverse the charges they are going to "automatically"
> shutdown all other valid numbers that I'm not able to port out yet.
Given that they don't react to any other stimuli, what gives you reason to
think they'll do anything automatically?
Not to say you're wrong...
--
Alex Balashov | Principal | Evariste Systems LLC
1447 Peachtree Street NE, Suite 700
Atlanta, GA 30309
United States
Tel: +1-800-250-5920 (toll-free) / +1-678-954-0671 (direct)
Web: http://www.evaristesys.com/, http://www.csrpswitch.com/
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