[asterisk-biz] Recommendations to act against a provider failing to deliver

[Carlos Ruiz Díaz]

I'm afraid if I reverse the charges they are going to "automatically"
shutdown all other valid numbers that I'm not able to port out yet.

Thank you for your comments, Alex.
Carlos

On Sat, May 28, 2016 at 12:50 PM, Alexander Lopez <alex.lopez at opsys.com>
wrote:

> Your best and least costly way to deal with this is to send them a final
> notice regarding the charges on the disconnected numbers, stating when you
> requested that they be cancelled, ensure that you ae not in violation of
> any contracts terms or aggreements, call your credit card company and have
> the new (and incorrect) charges reversed,
>
>
>
>
>
> “You can either follow your fears or be led by your passions, its up to
> you……..”
>
>
>
> Alexander Lopez
>
> OpSys Consulting Group
>
> PO Box 49-1333
>
> Key Biscayne, FL 33149
>
> Tel: 305 503 3000 x 122
>
>
>
> Help-desk: (305)503-3000 Option 0 or
>
> Email: HelpDesk at OpSys.com
>
>
>
>
>
> *From:* asterisk-biz-bounces at lists.digium.com [mailto:
> asterisk-biz-bounces at lists.digium.com] *On Behalf Of *Carlos Ruiz Díaz
> *Sent:* Saturday, May 28, 2016 12:53 PM
> *To:* Commercial and Business-Oriented Asterisk Discussion <
> asterisk-biz at lists.digium.com>
> *Subject:* [asterisk-biz] Recommendations to act against a provider
> failing to deliver
>
>
>
> Guys,
>
>
>
> We are working with a provider that started out great, but after a few
> months they stopped replying emails, releasing numbers we won't use
> anymore, and not answering calls on their call center.
>
>
>
> Recently, we have been charged for a lot of numbers we don't use anymore
> and that we explicitly asked several times to be released (3 months ago).
>
>
>
> We already moved away from them, but the numbers we still have with them
> need to be ported out, and I'm afraid they won't answer those requests
> either.
>
>
>
> Question is, what do you recommend in these cases? Should I file a
> complaint in some consumer protection entity considering they are from the
> US?
>
>
>
> I won't mention the provider's name. I'm gonna give them some days to
> respond, and if none works, I'll let you all know who they are.
>
>
>
> Thanks,
>
> --
>
> Carlos
>
> --
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-- 
Carlos
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