<div dir="ltr">I'm afraid if I reverse the charges they are going to "automatically" shutdown all other valid numbers that I'm not able to port out yet.<div><br></div><div>Thank you for your comments, Alex.</div><div>Carlos</div><div><div class="gmail_extra"><br><div class="gmail_quote">On Sat, May 28, 2016 at 12:50 PM, Alexander Lopez <span dir="ltr"><<a href="mailto:alex.lopez@opsys.com" target="_blank">alex.lopez@opsys.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">Your best and least costly way to deal with this is to send them a final notice regarding the charges on the disconnected numbers, stating when you requested
that they be cancelled, ensure that you ae not in violation of any contracts terms or aggreements, call your credit card company and have the new (and incorrect) charges reversed,<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#1f497d">“You can either follow your fears or be led by your passions, its up to you……..”<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#1f497d">Alexander Lopez<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#1f497d">OpSys Consulting Group<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#1f497d">PO Box 49-1333<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#1f497d">Key Biscayne, FL 33149<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#1f497d">Tel: 305 503 3000 x 122<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#1f497d">Help-desk: (305)503-3000 Option 0 or
<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#1f497d">Email:
<a href="mailto:HelpDesk@OpSys.com" target="_blank">HelpDesk@OpSys.com</a><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#1f497d"><u></u> <u></u></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> <a href="mailto:asterisk-biz-bounces@lists.digium.com" target="_blank">asterisk-biz-bounces@lists.digium.com</a> [mailto:<a href="mailto:asterisk-biz-bounces@lists.digium.com" target="_blank">asterisk-biz-bounces@lists.digium.com</a>]
<b>On Behalf Of </b>Carlos Ruiz Díaz<br>
<b>Sent:</b> Saturday, May 28, 2016 12:53 PM<br>
<b>To:</b> Commercial and Business-Oriented Asterisk Discussion <<a href="mailto:asterisk-biz@lists.digium.com" target="_blank">asterisk-biz@lists.digium.com</a>><br>
<b>Subject:</b> [asterisk-biz] Recommendations to act against a provider failing to deliver<u></u><u></u></span></p><div><div class="h5">
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<p class="MsoNormal">Guys,<u></u><u></u></p>
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<p class="MsoNormal">We are working with a provider that started out great, but after a few months they stopped replying emails, releasing numbers we won't use anymore, and not answering calls on their call center.<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">Recently, we have been charged for a lot of numbers we don't use anymore and that we explicitly asked several times to be released (3 months ago).<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">We already moved away from them, but the numbers we still have with them need to be ported out, and I'm afraid they won't answer those requests either. <u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">Question is, what do you recommend in these cases? Should I file a complaint in some consumer protection entity considering they are from the US?<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">I won't mention the provider's name. I'm gonna give them some days to respond, and if none works, I'll let you all know who they are.<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">Thanks,<u></u><u></u></p>
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<p class="MsoNormal">-- <u></u><u></u></p>
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<p class="MsoNormal">Carlos<u></u><u></u></p>
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<a href="http://lists.digium.com/mailman/listinfo/asterisk-biz" rel="noreferrer" target="_blank">http://lists.digium.com/mailman/listinfo/asterisk-biz</a><br></blockquote></div><br><br clear="all"><div><br></div>-- <br><div class="gmail_signature"><div dir="ltr"><div class="gmail_signature"><div dir="ltr">Carlos</div></div></div></div>
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