[asterisk-biz] Recommendations to act against a provider failing to deliver

[Carlos Ruiz Díaz]

Guys,

We are working with a provider that started out great, but after a few
months they stopped replying emails, releasing numbers we won't use
anymore, and not answering calls on their call center.

Recently, we have been charged for a lot of numbers we don't use anymore
and that we explicitly asked several times to be released (3 months ago).

We already moved away from them, but the numbers we still have with them
need to be ported out, and I'm afraid they won't answer those requests
either.

Question is, what do you recommend in these cases? Should I file a
complaint in some consumer protection entity considering they are from the
US?

I won't mention the provider's name. I'm gonna give them some days to
respond, and if none works, I'll let you all know who they are.

Thanks,
-- 
Carlos
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.digium.com/pipermail/asterisk-biz/attachments/20160528/1950b595/attachment.html>