[asterisk-biz] software for call center

[Stephen Wingfield]

Hans

PBXware was the first Turnkey Product to use Asterisk. Since 2003 we have been R&D.
Call Center Edition is here : http://www.bicomsystems.com/products/C/P/797/154_2573/

Very detailed supervisor statistics with our AQMON : http://www.bicomsystems.com/products/C/P/797/605/

From what you describe, 50,000 users, you will need a cluster with SIP Proxy in front:
http://www.bicomsystems.com/products/C/P/797/411/

You may need custom development work, particularly considering CRM integration.

Above all, you'll need references that this will just work. How can I put it ... even the big Traditional Vendors are now our customers. The cost saves to those same Traditional Vendors will be huge however.

Our R&D and some sales is in Europe, support though stretches through European to USA Timezone and that covers the evening hours should managed downtime be needed.

I'll drop you my full details offline.

steve {at] bicomsystems D*t c0m



On Jul 16, 2011, at 2:14 AM, Hans Witvliet wrote:

> Hi all,
> 
> Not sure if this is the correct list...
> 
> A college of mine asked if i knew any companies that have implemented
> call centers using Open Source Software.
> Although he didn't explicitly mentioned Asterisk, i considered it the
> best starting point.
> 
> I don't have many details (yet), but from what i heard:
> He is responsible for setting up/replacing a call center this year.
> Some people immediately jumped for Cisco, but he was opting for
> opensource.
> 
> -software must be "turn-key"
> -support through SLA-contract
> -Possibility for (re-)training existing people
> -Your company should preferebly European
> -Your company should have done a number of simular projects.
> 
> I presume you would like to know the intended audiance (estimated number
> of calls/hour), but that's a detail i'm not sure about myself.
> It could be either for a sub-department or our whole organisation.
> In the latter case we are talking about 50,000 users.
> 
> 
> Hans
> 
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