[asterisk-biz] QueueMetrics support SLA - Are they usually available for support or are they a really small one man run company?

[bruce bruce]

Thanks Matt. Now, I really want to live in Italy :-)

I have already received feedback on the forum just like Marco promised. One
of his posts seems to have rectified 90% of my issue already.

Thanks for the feedback.



On Mon, Sep 6, 2010 at 1:14 AM, Matt Riddell <lists at venturevoip.com> wrote:

> On 6/09/10 1:44 AM, bruce bruce wrote:
> > Thanks for the input guys.
> >
> > However, as a service provider I will become very careful in my dealings
> > with a company which has a forum up and doesn't post a single response
> > to any of it's users in 10 Days (last post responded August 27th). Who
> > doesn't go on Holidays? But we all make sure that there are arrangements
> > in place.
>
> :) Most of Italy etc pretty much doesn't exist during August and slowly
> starts again in September.
>
> We have a similar time period here in New Zealand over January (although
> not quite as intense).
>
> It's quite culturally different in Italy than in most places in that
> everyone takes their holidays at the same time.
>
> Once you learn that this is the case you begin to understand what a
> sacrifice people are making to be there answering posts and emails at all
> :)
>
> There are always cellphones for urgent support requests - although
> expect a wait of a few minutes while the sand is dusted from the laptop
> and a UMTS connection is brought online :)
>
> Lenz (and QueueMetrics) have been around for ever (well not literally,
> but for a long time) and I don't think they're going anywhere.  If
> you're needing some reassurance that the company you're looking to deal
> with is not filled with 'fly by nighters', I can offer my assurance to you.
>
> I have no business relationship with QueueMetrics other than to
> recommend their products.
>
> --
> Cheers,
>
> Matt Riddell
> _______________________________________________
>
> http://www.venturevoip.com/news.php (Daily Asterisk News)
> http://www.venturevoip.com/exchange.php (Full ITSP Solution)
> http://www.venturevoip.com/cc.php (Call Centre Solutions)
>
> --
> _____________________________________________________________________
> -- Bandwidth and Colocation Provided by http://www.api-digital.com --
>
> asterisk-biz mailing list
> To UNSUBSCRIBE or update options visit:
>   http://lists.digium.com/mailman/listinfo/asterisk-biz
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://lists.digium.com/pipermail/asterisk-biz/attachments/20100907/4728a0da/attachment.htm