[asterisk-biz] QueueMetrics support SLA - Are they usually available for support or are they a really small one man run company?

[bruce bruce]

Thanks for the input guys.

However, as a service provider I will become very careful in my dealings
with a company which has a forum up and doesn't post a single response to
any of it's users in 10 Days (last post responded August 27th). Who doesn't
go on Holidays? But we all make sure that there are arrangements in place.

I think it's not only bad marketing on QueueMetrics part but also a serious
concern to anyone wondering what if this company goes belly and what happens
to my licenses and my clients who have this product installed already and
rely on.

As much as I would like to stay away from an ugly product like Vicidial, I
would have tendencies to go it rather than QueueMetrics if I am not assured
that QueueMetrics has people who can manage holidays without operation
disruptions.

I really like the product so please don't take this as a dis and I have
attempted to post on the forum before posting here. My attempt here was only
to see if anyone else is experiencing the same thing.

Regards,

On Sun, Sep 5, 2010 at 3:11 AM, Marco Signorini <marcotasto at libero.it>wrote:

> Hi,
>
> My answer is quite biased because I'm working since two years as
> QueueMetrics developer.
> I can confirm that the Company comprises more than one person and is
> increasing their staff but, in this period, the person that normally
> act as customer front end is out for his annual  holiday leave.
> Other people are available for that and you can reach it through the
> normal support channel you can find on QueueMetrics web site.
>
> Thank you and regards
> Marco Signorini
>
>
> Inviato da iPhone
>
> Il giorno 05/set/2010, alle ore 07.31, bruce bruce
> <bruceb444 at gmail.com> ha scritto:
>
> > Hi Everyone,
> >
> > I know that this question might not be DIRECTLY related to Asterisk
> > but since I was pointed to QueueMetrics from this list, I am
> > wondering if anyone has purchased their license and their support
> > package and had any trouble reaching them?
> >
> > I am testing their software, but they are scaring me as there is
> > only one person responding the forum board. What if he quits or the
> > company goes belly up? How does the license work? Wouldn't that
> > render the system useless?
> >
> > I am very interested to know how long they take to answer questions
> > when you have a support package purchased.
> >
> > Your professional opinion is of great help to me.
> >
> > Thanks
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