[asterisk-biz] QueueMetrics support SLA - Are they usually available for support or are they a really small one man run company?

[bruce bruce]

Hi Everyone,

I know that this question might not be DIRECTLY related to Asterisk but
since I was pointed to QueueMetrics from this list, I am wondering if anyone
has purchased their license and their support package and had any trouble
reaching them?

I am testing their software, but they are scaring me as there is only one
person responding the forum board. What if he quits or the company goes
belly up? How does the license work? Wouldn't that render the system
useless?

I am very interested to know how long they take to answer questions when you
have a support package purchased.

Your professional opinion is of great help to me.

 Thanks
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