[asterisk-biz] Alternative to QueueMetrics

[Alex Balashov]

QueueMetrics is a great product and I highly recommend it.

The main problem with QueueMetrics from my point of view has nothing to 
do with QueueMetrics whatsoever;  on the contrary, it solves the problem 
it intended to solve very well.

It's just that at the point at which the kind of analysis and reporting 
it provides becomes most useful, a single hostwise queue instance is 
likely to be inadequate.  Queues need to exist on multiple hosts.  And 
since Asterisk doesn't have distributed queues at this time, one has to 
adopt other means of getting around that problem.  And those means don't 
tend to be compatible with the existing queue infrastructure or allow 
one to easily use QueueMetrics.

Zeeshan Zakaria wrote:

> Talking Voice, you forgot to mention which product you were referring to.
> 
> QueueMetrics has also  contacted me and I am considering their product 
> seriously. This is because I know they are a around ever since I am in 
> the asterisk based VoIP industry. But if anybody wants to propose 
> anything similar or better, I an open for a comparison.
> 
> As for Crystal Clear Call Center, its interface was not very inviting so 
> I did't spare time (which I don't have much) to explore it in detail. 
> But seems like it is not very detailed.
> 
> Zeeshan
> 
> On Fri, Jan 16, 2009 at 9:36 AM, Talking Voice <talkingvoice at gmail.com 
> <mailto:talkingvoice at gmail.com>> wrote:
> 
>     Hi:
> 
>     If you have not found a Call Center Application yet, I would be glad
>     to pointing in the direction of one.
>     However, I would like to be some what involved so i can monitor the
>     performance of this company. 
>     This should help me determine if i should recommend them in the
>     future or not.
> 
>     Let me know,
>     Patrick.
> 
>     On Thu, Jan 15, 2009 at 12:47 PM, Zeeshan Zakaria
>     <zishanov at gmail.com <mailto:zishanov at gmail.com>> wrote:
> 
>         Hi,
> 
>         I need some QueueMetrics type solution. Trying to get hold of
>         them for two days but no reply yet. Does anybody know of any
>         alternate? I need to put it on our company's asterisk box so we
>         can monitor our agents (about 40) activities.
> 
>         -- 
>         Zeeshan A Zakaria
> 
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> 
> 
> 
> 
> -- 
> Zeeshan A Zakaria
> 
> 
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-- 
Alex Balashov
Evariste Systems
Web    : http://www.evaristesys.com/
Tel    : (+1) (678) 954-0670
Direct : (+1) (678) 954-0671
Mobile : (+1) (678) 237-1775