[asterisk-biz] Call Center Solution

[Steve Totaro]

No problem Justin, "trust but verify" is a good way of doing business.

I cannot actually comment on support since the quote was so high, like
proprietary systems. We rolled our own with functions Aheeva didn't
have and functions Aheeva had but we would not use.  Custom dev
probably came out a biz less than Aheeva and was totally integrated
with the previously custom rolled CRM

Another great product is UCN's InContact.  It is a call center in the
cloud at the carrier.  Pricing is high but the features are awesome
and you outsource your call center platform while keeping granular
control of the operations.  They also have many APIs and can connect
to CRMs.

Thanks,
Steve Totaro


On Thu, May 15, 2008 at 2:15 PM, Justin Case
<nogoodnameswereavailable at gmail.com> wrote:
> Steve,
> How is their support ? Anyone else have experience with Aheeva (not that I
> don't trust you Steve).
>
> /J
>
> On Thu, May 15, 2008 at 6:26 PM, Steve Totaro
> <stotaro at totarotechnologies.com> wrote:
>>
>> Aheeva has the best product out there but also the most expensive as
>> far as Asterisk call center solutions.  The webex demo will blow you
>> away, so will the quote.
>>
>> Thanks,
>> Steve Totaro
>>
>> On Thu, May 15, 2008 at 9:39 AM, Claude Klimos <claude.klimos at aheeva.com>
>> wrote:
>> > Hi,
>> >
>> >
>> >
>> > Aheeva Technology offers a call center solution for Asterisk. The
>> > product
>> > has been around since 2003 and we have several installations in the
>> > world.
>> > Lately Aheeva won the Digium Innovation Award for its solution.
>> >
>> > It can handle inbound, outbound with different dialing modes
>> > (predictive,
>> > preview, broadcast, and progressive), skill-based routing, has a
>> > web-based
>> > management interface configuration and real-time statistics, can easily
>> > scale, multi-site and multi-tenants, agents can be equipped with
>> > softphones
>> > or hardphones, etc.
>> >
>> >
>> >
>> > You can visit www.aheeva.com or contact me directly for additional
>> > information.
>> >
>> >
>> >
>> > Cheers,
>> >
>> > Claude
>> >
>> > ________________________________
>> >
>> > From: asterisk-biz-bounces at lists.digium.com
>> > [mailto:asterisk-biz-bounces at lists.digium.com] On Behalf Of Justin Case
>> > Sent: Thursday, May 15, 2008 5:34 AM
>> > To: Commercial and Business-Oriented Asterisk Discussion
>> > Subject: [asterisk-biz] Call Center Solution
>> >
>> >
>> >
>> > Hi List,
>> > I have been using Asterisk for about 4 years now. I have done extensive
>> > work
>> > so I know my way around. I have a customer now who wants a "Call Center
>> > Solution". Something like Avaya or Zulty's. The most important things
>> > for me
>> > are features and support. I have no problem paying for a solution but
>> > should
>> > there be an issue I need to know that there will be some one there to
>> > help
>> > me after the sale. I am looking to hear more from users than sellers to
>> > see
>> > what others have used and what has worked for them.
>> >
>> > Thanks.
>> >
>> > /J
>> >
>>
>> _______________________________________________
>> --Bandwidth and Colocation Provided by http://www.api-digital.com--
>>
>> asterisk-biz mailing list
>> To UNSUBSCRIBE or update options visit:
>>   http://lists.digium.com/mailman/listinfo/asterisk-biz
>
>
> _______________________________________________
> --Bandwidth and Colocation Provided by http://www.api-digital.com--
>
> asterisk-biz mailing list
> To UNSUBSCRIBE or update options visit:
>   http://lists.digium.com/mailman/listinfo/asterisk-biz
>