[asterisk-biz] Sip phones for call centers

[Cliff Mazer]

Polycom is a great SIP phone.

 

From: asterisk-biz-bounces at lists.digium.com
[mailto:asterisk-biz-bounces at lists.digium.com] On Behalf Of Mail list
Sent: Saturday, March 15, 2008 6:54 AM
To: Commercial and Business-Oriented Asterisk Discussion
Subject: Re: [asterisk-biz] Sip phones for call centers

 

I have tried zoiper before and it is a really  good softphone .  What i
am looking for is some sip hardphones with dial pad's and rj11 headset
instead of buying phone and  rj-11 headsets seperately .



On Sat, Mar 15, 2008 at 4:19 PM, Mail list <asteriskmaillist at gmail.com>
wrote:

I am looking for hard phones .  With softphones we have to depend on
proper working of windows and audio hardware . 

 

On Sat, Mar 15, 2008 at 3:55 PM, Zoa <zoachien at securax.org> wrote:


Are you looking for a softphone, a hardphone  ?

In the case of a softphone -> give our zoiper a try (www.zoiper.com) you
can easily integrate it with your contact center software through the
api available at
http://www.zoiper.com/downloads/Zoiper_API_Documentation.pdf and it will
also enable the agents to send an receive faxes.
Headset : go for plantronics or GN netcom, (stick with the usb models)

In the case of a hardphone, don't go for the ultra cheap, go for aastra,
polycom, snom, cisco, linksys. Pick a model based on
- do you need power over ethernet ?
- do you need them to have a built in switch ?
- How many lines will your agents handle ?
- do you need busy lamp fields
- do they need to be provisioned through tftp ?:

Zoa




Mail list wrote:
> Hello
>
> Can anyone suggest sip phones with headset for use in call centers .
> They should be fully inter operable with Asterisk over sip .
>
> Thanks

>
------------------------------------------------------------------------
>
> _______________________________________________
> --Bandwidth and Colocation Provided by http://www.api-digital.com--
>
> asterisk-biz mailing list
> To UNSUBSCRIBE or update options visit:
>    http://lists.digium.com/mailman/listinfo/asterisk-biz


_______________________________________________
--Bandwidth and Colocation Provided by http://www.api-digital.com--

asterisk-biz mailing list
To UNSUBSCRIBE or update options visit:
  http://lists.digium.com/mailman/listinfo/asterisk-biz

 

 

-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://lists.digium.com/pipermail/asterisk-biz/attachments/20080315/7f3d7bd2/attachment.htm