[asterisk-biz] teliax out?

[David Aldworth]

Andrew, you asked for t.38 we told we would try, as several of our upstream
carriers claimed to support it, and it didn't work. Done. This has already
been hashed out here and you were rightly put in your place by a neutral
third party:

http://lists.digium.com/pipermail/asterisk-biz/2007-December/024571.html

Then, you asked for us to port numbers away from a company, Deltacom I
think. And that you had a dispute with them. Deltacom rejected the port and
we needed additional information. We called you and emailed you and emailed
and called you and then called and emailed you some more. You chose NOT to
provide the requested information and after they disconnected the numbers
(for non-payment) you made a positive decision to NOT have Teliax continue
to pursue the port (something we have done successfully in the past since,
by FCC rule, they cannot prevent a port due to a billing conflict). 

Lastly, we already issued credit to your Amex card! The same flippin' day
you asked for it (Jan 7). It takes 7 days to post (not our rule, Amex's).

I find it incredibly arrogant you take no responsibility for having your
numbers disconnected. I find it incredibly negative and distasteful that you
choose to drag your dirty laundry out into this forum (at least Mike's
complaint was warranted, our merchant ISO sucks at parsing Canadian postal
codes). We genuinely wanted to work with and help you. That's why I answered
your solicitation. It didn't work, I'm sorry, and may the next service
provider you try to work with be warned...

With regards,
 
David Aldworth
Teliax Inc.
http://www.teliax.com/
888-270-3688
 
Great Rates. Outstanding Service
-----Original Message-----
From: asterisk-biz-bounces at lists.digium.com
[mailto:asterisk-biz-bounces at lists.digium.com] On Behalf Of Andrew Joakimsen
Sent: Saturday, January 12, 2008 3:55 PM
To: Commercial and Business-Oriented Asterisk Discussion
Subject: Re: [asterisk-biz] teliax out?

I signed up with them a few moths ago and they were not able to
deliver a single thing they promised. They sat on an LNP request for
months and even started us charging us for the numbers before they
could be ported. Well months and months passed and the old telco
disconnected the numbers and we lost them due to Teliax's
incompetence.

Then I asked them to just issue a refund for the service they never
provided and they still couldn't get that right. I had to call my bank
and waste even more of my time filing a dispute against them over some
silly amount $15 I think it was.



On Jan 11, 2008 2:58 PM, Mike <ipso at snappymail.ca> wrote:
> Yes, Teliax has been doing a great job to push its customers away
> lately. Especially its Canadian customers (credit card transactions
> being broken and extremely slow response to PayPal payments), and by
> "lately" I mean in the last year or so. I've also had to call them twice
> this week alone for issues related to their end that caused an outage of
> some form or another. I wasn't very happy to get the "send us an email
> about the issue, we'll try to fix it in the next couple days" response
> to one of the outages.
>
> I recently purchased several hundred DIDs which I would have preferred
> to do through them, but I haven't been giving them any more of my
> business just for the above reasons, and if this new "upgrade" that they
> keep telling me about doesn't happen soon and greatly improve things
> (everything from billing to stability) I will definitely be taking my
> current business with them elsewhere.
>
> Its unfortunate, because for the first several years that I was with
> them they were great, and I recommended them to everyone I could. But
> things have just been going downhill since then, it seems from about the
> time when David stopped answering the phones himself.
>
>
> On Fri, 2008-01-11 at 12:21 -0700, Andres Paglayan wrote:
>
> > On Jan 11, 2008, at 11:41 AM, Andrew Joakimsen wrote:
> >
> > > What did you expect?
> >
> > I have been using Teliax for a long time without problems,
> > It happened to be a short outage of about 10 minutes,
> > (and I got a little anxious for about 10 minutes)
> >
> > My suggestion to their admins would be to try a sys migration
> > on a lesser time frame, such as 2 to 3 am
> >
> >
> > >
> > > On Jan 10, 2008 2:08 PM, Andres Paglayan <andres at paglayan.com> wrote:
> > >> Hi
> > >>
> > >> Looks like all (or most) of DIDs through Teliax are down,
> > >>
> > >>
> > >>
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> Mike <ipso at snappymail.ca>
>
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