[asterisk-biz] Distributed Call Center -- Please Help define

[Senad Jordanovic]

Naveed Nazir wrote:
> 
> I have an opportunity to bid for setting up and management of a 
> distributed call center. The client plans to grow to 1000 seats between 
> multiple locations.
> 
> Can some one guide me to the solutions available out there (commercial & 
> open source). I would also like to hear about your good  or bad 
> experiences with a particular solution, or their known quirks.
> 
> What kind of numbers are we talking about. What would the team recommend 
> as a good distributed architecture.
> 
> Are there any providers of 800 toll free service that can take the call 
> nationally, then make a SIP or SS7 querry to our database engine and 
> terminate to a dynamically assigned number anywhere in the country using 
> our response. Ideally, we would like to be in the media stream for 
> monitoring / recording / quality control purposes.
> 
> Feel free to contact me offlist with any proposals.
> Thanks for your help in advance.
> Naveed

Hi Naveed

We can offer you:

-our PBXware call centre edition:
http://www.bicomsystems.com/products/C/P/798/154_2573/

- full nationwide DID coverage for USA and UK.


Pls contact sales at bicomsystems.com for further information.


Senad
www.bicomsystems.com