[asterisk-biz] Live Answering Service Beta Testers (US Based)

[Steve Totaro]

The whole point of your service is to provide your client's clients with 
a good first impression so I am sure you are completely aware about 
first impressions.

So without visiting your incomplete website, how much can your agents be 
scripted?  Can they be scripted enough to qualify a lead or do they just 
take every caller's information?  Or maybe you have not considered this yet?

I am sure that many clients would pay a pretty penny if you could take a 
screen pop with a script based on the DNIS, RDNIS, or CallerID and have 
a customer customized script for the agent to follow and fill in the 
blanks.  The results could be emailed along with a recording of the call 
or you could just make this information available on the customer's 
online account.

I know this is getting to be more than a "Live Answering Service" and 
more like an outsourced call center but that could be fine line and a 
profit center.

Heck, I think I should be consulting on this project ;-)

Thanks,
Steve Totaro

voiplist wrote:
> Thanks Peter, I have been posting to list long enough to know that
> somebody will find something :)
>
> First Impressions are everything but I have already explained that we
> are new and are looking to beta test a bit, this of course does make
> less of a good impression to some I suppose but is a necessary evil in
> this process I am afraid. So then I guess I blew a few first
> impressions for the sake of properly testing things out before we are
> 100% ready to go live.
>
> I did get a laugh out of your post though, thanks I needed it.
>
> Regards,
>  Todd R.
>  Prestige Messaging
>  http://www.PrestigeMessaging.com
>
> On 7/9/07, Peter Beckman <beckman at angryox.com> wrote:
>   
>> On Mon, 9 Jul 2007, voiplist wrote:
>>
>>     
>>> The service is new and our site completion has taken a back seat for
>>> now so it's not finished just yet but here is the link
>>> http://www.PrestigeMessaging.com . We do have pricing, the FAQ and a
>>> contact page up for now with the rest to follow in a few days.
>>>       
>>   "First Impressions Are Everything!"
>>
>> ---------------------------------------------------------------------------
>> Peter Beckman                                                  Internet Guy
>> beckman at angryox.com                                 http://www.angryox.com/
>> ---------------------------------------------------------------------------
>> ** PLEASE NOTE PurpleCow.com IS NOW AngryOx.com DO NOT USE PurpleCow.com **
>> ** PurpleCow.com is now owned by City Auto Credit LLC as of May 23, 2007 **
>> ---------------------------------------------------------------------------
>>
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