[asterisk-biz] Digium Support Comparison with Sangoma

[David Boyd]

On Wed, 2007-12-05 at 18:34 -0500, Matthew Rubenstein wrote:
> 	Actually, it is a good idea to let a (qualified) engineer/developer
> test tech before releasing it, just not the same developers on the team
> that produced it. That's what Beta testing is for; whether by the
> public, or just by the other developers working across the hall/network.
> 
> 

I should have said "design engineer"/ "product developer" not just
engineer. I do agree with QA, if you have the staff to have a separate
department, but you must work for a  larger organization than I am
attached too :) In all seriousness though, QA is needed, but giving the
product to a person who really doesn't understand the technology, and
modifying the product to support them in their use, really is a win win
situation for customer satisfaction. My 2 cents worth :)

Happy Holidays everyone, I hope the coming year is good for everyone!!  


db




> On Wed, 2007-12-05 at 18:12 -0500, David Boyd wrote:
> > On Wed, 2007-12-05 at 10:42 -0500, Jim Capp wrote:
> > > That's odd, I have *never* had a Digium card fail.  I have personally 
> > > installed around a dozen without issue.  I've had interrupt and
> > > driver 
> > > issues that were resolved by tech support in a timely manner.
> > > 
> > > 
> > > Brian West wrote:
> > > > Digium and Sangoma work pretty much the same.  If you want quality
> > > and  
> > > > reliability you should get Sangoma Cards.  I have had too many of
> > > the  
> > > > Digium cards fail in the past and have yet to give them a second
> > > try.
> > > >
> > > > /b
> > > >
> > SNIP
> > 
> > Then you have not been working with the boards for very long. There was
> > a rash of problems encountered a couple of years back where Digium had
> > to replace a lot due to rev level issues, in addition they seem to have
> > a quality issue in any new product that is released. 
> > 
> > I believe this comes the old adage of never let an engineer/developer
> > test anything as proof of production ready. You have to give things to
> > people who don't understand the technology used, but do know the end
> > result needed, if you want a truly production ready product.
> >  
> > We have proven this over and over again with our own development cycles
> > and product releases.  Having said that I want to give Digium kudos for
> > their willingness to replace those items that do fail and provide
> > refunds when and if appropriate.
> > 
> > Brian, you should give them another try, things have changed in the past
> > couple of years for the better.
> > 
> > db
> > 
> > 
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