[asterisk-biz] call centre software on asterisk

[Lenz]

Hello,
you may want to have a look at our QueueMetrics package. It is an  
industry-level call center reporting and monitoring package, with  
provisions to integrate a CRM solution, monitor inbound and outbound  
traffic, listen to recorded calls, provide live call barge-in and live  
agent screen monitoring via VNC, drive multiple wallboards. Most  
important, we believe we have a three-digit number of call-centers  
worldwide that have been running our solution and are satisfied with it,  
starting from 5 to 250+ live agents. The system can also be partitioned in  
order to have a number of independednt CCs running on the same Asterisk  
instances.
You can get more information at http://queuemetrics.loway.it/ , have a  
look at the live demo and  the 90+ page user manual.
Best regards
l.

>
>
>   ----- Original Message -----
>   From: Farzal Dojki
>   To: 'Commercial and Business-Oriented Asterisk Discussion'
>   Sent: Monday, November 06, 2006 3:57 PM
>   Subject: [asterisk-biz] call centre software on asterisk
>
>
>   Hi,
>
>
>   One of our clients is looking for call centre software, and we can pay  
> up to $200 - $300 per agent license depending on feature set and support  
> terms. We do not have 'much' expertise in this area - what we do have is  
> basic experience in installation and configuration of core asterisk and  
> freepbx on FC4/FC5.
>
>
>   We ourselves are telecom product reseller in Pakistan (See  
> www.ubm.com.pk), so there is a possibility of future deals.
>
>
>   The product will be mostly used for customer service - such as  
> insurance companies, security companies, banks, etc. So a very good  
> inbound/outbound call management (MINUS the predictive dialer), basic  
> CRM, medium level reporting, very good ACD, medium level IVR are some of  
> the things that you should be able to configure. IVR and CRM 'design'  
> can be charged on a per hour basis. Mostly analog lines will be  
> terminating on channel side, and analog/voip will be used on agent side.
>
>
>   Thanks,
>
>   ----------------------------------------------------------
>   Farzal Ali Dojki
>   PK: 92-21-2635021-24 | US: 1-512-STAY-UBM
>   Telecom :: Call Centre ::  Security :: Computing
>   http://www.ubm.com.pk   farzal at ubm.com.pk
>


-- 
Loway Research - Home of QueueMetrics
http://queuemetrics.loway.it